Support types

IBM® offers different levels of support for the different offerings, and if you need more support, you can purchase support plans.

IBM offers high-quality support plans for the different enterprise product bundles. Access to the vast support team is included with your purchase. You can access the IBM® Support team through the support page.

If you purchased an enterprise product bundle, you can also purchase Premium Support. This plan offers faster responsiveness, higher priority for support cases, and a named client success manager to help make you more successful.

IBM® also can provide additional open source support options for customers that need more assistance. Contact IBM® Sales or the open source vendor for more information about these services. See the following resources:

To help you troubleshoot issues, you can open support cases with IBM®. For more information, see Opening a support case.