Access and permissions for Case Management

All users have access to IBM Security Case Management, either User, which is the default, or Admin. The platform administrator provides Admin access from the Assign access page from the General settings > User management in the platform menu.

The access options for Case Management confer the following permissions:

Case Management Admin access

Users assigned Admin access for Case Management from the platform can access Case Management from My applications > Case Management > Cases and get administrative privileges for Case Management. They are assigned the Administrator role within Case Management which provides administrative permissions to manage all cases.

Users assigned Admin access for Case Management cannot access IBM Security Orchestration & Automation or the Analytics Dashboard.

You can change the permissions on the predefined Administrator role.

Case Management User access

All users have User access to Case Management by default. This provides access to Case Management from My applications > Case Management > Cases.

Users are assigned a predefined Incident Creator role within Case Management, which provides permissions to create cases. It is shown as the Incident Creator role on the Roles tab in Administrator Settings.

Users granted the User access for Case Management cannot access the Orchestration & Automation settings or the Analytics Dashboard.

If you are an Orchestration & Automation administrator, you can change the permissions assigned to this role.