404 error when accessing QRadar Suite Software

When your QRadar® Suite Software environment has multiple fully-qualified domain names (FQDN) you may encounter a 404 error.

Symptoms

You encounter a 404 error when you try to access QRadar Suite Software.

Resolving the problem

  1. Check to see if the ambassador pod is running by typing the following command.
    oc get pods | grep ambassador
  2. Edit the ambassador configuration file by typing the following command.
    oc edit svc ambassadorcfg
  3. Edit the first line that says alpn_protocols: h2, http/1.1 to alpn_protocols: http/1.1.
    Important: This text appears multiple time in the configuration file. Update only the first instance.
  4. Save and exit the configuration file by typing the following command.
    :wq!
  5. Delete the ambassador pod by typing the following command.
    oc delete pod -lname=ambassador
  6. Wait two minutes and check to see if the ambassador pod is running by typing the following command.
    oc get pods | grep ambassador

When the ambassador pod is running again, you can access QRadar Suite Software.