Installation troubleshooting

If you encounter an issue during QRadar® Suite Software installation, use the following information to resolve the problem.

Deployment failure issues

• QRadar Suite Software deployment fails
• IBM Cloud Pak Foundational Services Operator shows Pending status in a namespace
• Redis instance is not running
• SOAR playbooks not available or SOAR automation limited
• Subscription shows Unknown Failure in Red Hat OpenShift web console
• Failed to Request CS Service: 403
• Unable to validate a signature object for the CASE

CSV issues

• Catalog operator CSV and subscriptions out of sync
• ibm-cp-security-operator CSV was not created

Error messages

• 404 error when accessing QRadar Suite Software
• 500 error when you log in to QRadar Suite Software

Upgrade issues

• Rolling back to a previous version of QRadar Suite Software
• Rolling back foundational services fails when upgrading from 1.10.3 to 1.10.4 by using the Red Hat OpenShift web console
• QRadar Suite Software upgrade fails to complete