Dashboard is missing from the home page

After you log in to IBM Security QRadar® Suite Software on the home page, dashboards are missing or not rendering correctly.

Symptoms

You cannot view existing dashboards or create a new dashboard.

Causes

The following error codes describe possible causes.

503 Service Unavailable: The dashboard service has failed.
504 Gateway Timeout: The pods are not running.
500 Internal Server: The dashboard service has encountered an internal server error in the code.

On the IBM Security QRadar Suite Software home page, you see one of the following messages.

Dashboards are unavailable

The server encountered a temporary error and could not complete your request. Refresh the page to try loading the dashboards again.

Error code: 504 Gateway timeout OR 503 Service unavailable

Internal dashboard server error

The dashboard service encountered an internal error.

Error Code: 500 Internal Server Error

Resolving the problem

The remediation depends on the error code.

Administrator response:

Error code 503 or 504: Restart the pod based on the status obtained in your diagnosis. To restart the dashboard pods, run the following command.
```
oc delete pod -lname=pulsedashboard
```
If the errors still exist, contact IBM Support.
Error code 500: Contact IBM Support.

User response:

Confirm that the dashboard pods are running by typing the following command:

oc get pods -lname=pulsedashboard

If the remediation does not resolve the problem, contact IBM Support.