An automatic playbook activates when one or more pre-defined conditions occur as opposed
to a playbook that must be activated by a user.
About this task
To access the Playbook designer, click Case Management > Playbooks in the
menu bar. The initial page provides a list of all the playbooks and their status.
Procedure
From the Playbooks main page, click Create
playbook.
Provide a name and description of the playbook.
The name must be
unique.
The API name field is used for programmatic access and is
automatically populated with the same name as the Name field but with
underscores for spaces. You can change the API name to meet the need of your app developers,
although it is not typically done.
Click Create.
An activation node is added to the
canvas automatically, and an Activation details panel displays.
In Activation details, set the Activation
type to Automatic.
Select an object type.
The object type defines which type of data activates
the playbook.
If you select Data Table as the object type, you
must also select a specific data table.
Under Automatic activation, click Create
condition.
The Create condition page opens.
Under Condition builder, enter one or more conditions, where
the condition statement must be true to activate the playbook. For more information about
conditions, see Setting conditions that activate a playbook.
At least one condition is
mandatory for automatic activation.
When you are finished, click Done.
You can configure the playbook to automatically cancel a running instance upon specific
conditions, as described in Cancelling a playbook automatically.
Results
You can save your playbook at any time by clicking Save in the
toolbar.
Go to Building the playbook to add the customizations and decision points to the
canvas.
The following video shows how to create a basic playbook with automatic activation.