500 error when you log in to QRadar Suite Software

If you encounter a 500 error when you log in to your QRadar® Suite Software console, you must restart the Entitlements service.

Symptoms

When you try to log in to QRadar Suite Software, you see a 500 error.

Causes

The Entitlements service fails to automatically register the new identity provider. This failure occurs when an initial identity provider is configured but the Entitlements pods do not automatically restart.

Diagnosing the problem

Log in to the cluster from the command-line interface by using the following oc command.
```
oc login <openshift_url> -u <username> -p <password>
```
Check state of the pods by running the following command.
```
oc get pods
```
The following example shows output that indicates the issue with the Entitlement pods.
```
NAME                                READY   

isc-entitlements-5fc87f4b98-6cg2t   0/1     

isc-entitlements-5fc87f4b98-8r7lz   0/1
```

Resolving the problem

Restart the Entitlements service by running the following command:
```
oc delete pod -lname=isc-entitlements
```
Confirm that the resolution is successful by running the following command to check the Entitlements pods.
```
oc get pods -lname=isc-entitlements
```
A successful outcome is indicated by a Ready status of 1/1, as shown in the following output example.
```
NAME                                READY   

isc-entitlements-5fc87f4b98-6cg2t   1/1     

isc-entitlements-5fc87f4b98-8r7lz   1/1
```