401 Error when you click the Data Explorer button

When you click Data Explorer from IBM® Security Case Management or Orchestration & Automation, you receive a 401 error.

Symptoms

The Case Management and Orchestration & Automation applications do not load even though all pods are running correctly, and a 401 error displays. The cases-application-client-log log file contains an error message similar to the following example:

ERROR com.co3.context.Co3ContextRunnable - Exception in runnable
java.lang.IllegalArgumentException: Invalid email address user@emailaddressexample.local

To access the cases application log, run the following command:

oc logs -lname=isc-cases-application -c cases-application-client-log-tailer -f

Causes

Both Case Management and Orchestration & Response require users to have a valid email address. To validate email addresses, the Apache Commons Email Validator is used with default behavior, which does not allow local email addresses.

Resolving the problem

Assign a valid email address to all users.