Closing a case
You can close a case when the case responders have completed all tasks and required fields. If you try to close a case that has an incomplete required field, the application prompts you to complete the field.
If you close multiple cases simultaneously and the same required field is incomplete on a subset of the cases, the value you enter applies to all of the incomplete fields. It does not override the value in the completed fields.
To close a case, click the Actions button and select Close Case.
To close one or more cases from the All Open Cases page, select the incidents, click the Selected button then click Close Cases.