Collecting support information and obtaining support
You can use this guide to gather information that is needed and relevant to the problem before you open a case with IBM® Support.
Collecting support information
Before you contact IBM Support, see IBM Cloud Pak® for Multicloud Management troubleshooting and support section and Known issues to check whether your problem is already reported.
If you cannot find a solution for your problem in the documentation, complete the following steps to gather the support information from the cluster with MustGather and submit a Support ticket.
- Navigate to the directory where you want to store the support output that is collected by MustGather.
Run the following command.
oc adm must-gather --image=quay.io/opencloudio/must-gather:4.5.1 -- gather -n ibm-common-services,kube-system,management-monitoring,management-infrastructure-management,management-operations,management-security-services,openshift-operators,openshift-marketplace
The collected data is compressed into a
cloudpak-must-gather-<date>.tar.gzoutput file and stored in
.tar.gzoutput file that contains the support information when you submit the support case on the IBM Support Portal .
Support ticket details
When you open a ticket for support, follow the directions from the IBM Support . As you gather information to open a ticket for support, include the following required information:
- Product version
- Platform (Linux® on Power® (ppc64le), Linux®, or Linux® on IBM Z® and LinuxONE)
- Virtualization platform (VMWARE, Azure, AWS, IBM Cloud)
- High Availability HA
- Problem area
- Detailed error description
- The MustGather
cloudpak-must-gather-<date>.tar.gzpackage that you obtain by collecting support information