Personas and use cases
For IBM Cloud Pak® for Multicloud Management, five personas are defined: Developer, Ops, IT Admin, Site Reliability Engineer, Security, and Compliance Engineer. Each persona can complete their tasks more efficiently and easily with IBM Cloud Pak® for Multicloud Management.
Persona: Developer
As a developer, you can code new microservices and cloud-native applications instead of worrying about infrastructure or resources provisioning.
Here are the detailed tasks and how IBM Cloud Pak® for Multicloud Management can help.
| Tasks | References |
|---|---|
| Create or edit resources to create and manage hybrid applications. | - Application resources |
| View and manage applications across clusters on one console. | - Managing applications with the console |
| Use open source technology and frameworks to package and deploy applications into clusters. | - Deploying application resources |
| Understand how resources are used by Kubernetes deployments over time. | - Metering service |
| Monitor application performance, such as availability and response time. | - Monitoring overview - Viewing monitoring results - Synthetics PoP test |
| Check policy violations and vulnerabilities and get clear remediation suggestions. | - Managing a security policy - Security findings - Vulnerability Advisor |
| Automate provisioning of infrastructure and applications across multiple cloud environments with optional workflow orchestration. | - Managed services overview - Managing services - Managing applications - Managing Terraform templates - Managing data types and data objects - Assigning access to services to different namespaces - Assigning access to applications to different namespaces |
Persona: Ops
As someone in operations, you can discover the traditional and modern services of the application, deploy applications by using the DevOps pipeline to drive a consistent process for delivering changes, and ensure that applications meet their goals of stability and security.
Here are the detailed tasks and how IBM Cloud Pak® for Multicloud Management can help.
| Tasks | References |
|---|---|
| Manage Helm charts and Kubernetes services across multiple cloud environments on one console. | - Managing charts - Creating a cluster  - Resizing a cluster - Importing a target managed cluster to the hub cluster .- Cluster monitoring |
| Manage authentication and authorization across multiple cloud environments. | - Managing teams - Managing namespaces - Identity and Access Management for Multicloud Management platform users |
| Manage logging, keys, and other Kubernetes configurations. | - Logging service - Cluster configurations |
| Flexible deployment for application updates. | - Deploying application resources with a rolling update |
Persona: IT Admin
As an IT administrator, you can complete the following tasks for Service management. You can also complete all the tasks that are listed in the Developer and Ops personas for Service management.
Here are the detailed tasks and how IBM Cloud Pak® for Multicloud Management can help.
| Tasks | References |
|---|---|
| Managing service instances | - Managing service instances |
| Managing application instances | - Service library view |
| Complete Day-2 operations on activity instances like edit, modify state of resources | - Editing a service instance |
Persona: Site Reliability Engineer
As a Site Reliability Engineer (SRE), you can complete the following tasks:
- Maintain application availability, reliability, and performance from the product user's perspective.
- Create runbooks to automate responses to incidents, and apply critical updates to production environments without impacting users.
- Respond to and recover from various outages in underlying IaaS or CaaS services and prevent security breaches.
- Provide developers access to relevant logs, events, and performance metrics necessary to troubleshoot and quickly resolve problems.
Here are the detailed tasks and how IBM Cloud Pak® for Multicloud Management can help.
| Tasks | References |
|---|---|
| Receive notification reports for cluster and application incidents. | - Configuring alerts - Managing thresholds |
| Check the application performance by using synthetic tests. | - Synthetics PoP test |
| Check the resource usage issues. | - Viewing monitoring results |
| Check whether there are pods that are not running and restart these pods. | - Viewing your managed resources - Metering service - System Healthcheck service |
| Document the runbook for automatic resolution of such issues in the future. | - Managing runbooks |
| Have a cohesive console for event handling and operation. | - Event and operation |
Persona: Security and Compliance Engineer
As a Security and Compliance Engineer, you can create policies, assign policies to clusters, view policy compliance status, look for security incidents, and check code vulnerabilities. You can ensure that clusters are configured according to corporate security policies and that applications are securely coded.
Here are the detailed tasks and how IBM Cloud Pak® for Multicloud Management can help.
| Tasks | References |
|---|---|
| Manage all security requirements and view policy compliance and vulnerability status across multiple cloud environments on one console. | - Governance, risk, and compliance - Managing security policies - Managing Vulnerability Advisor policies |
| Set up compliance policies to guard against exposures, internal protocols, and adhere to government regulations. | - Creating security policies |
| Set up the Vulnerability Advisor to scan images. | - Scanning an image registry with the Vulnerability Advisor |
| Set up Mutation advisor to do runtime protection of the containers. | - Mutation Advisor Advanced (MA++) |
| Assign appropriate policies to various clusters. | - Configuration policy controller |
| Receive alerts if there are compliance failures in the clusters and assign people to remediate. | - Security findings |
| Integrate with other security software, such as Security Information and Event Management (SIEM) tools to get a holistic view of corporate security posture. | - Audit logging adoption guide - Audit logging integration with enterprise SIEM tools |