Managing your incidents

My incidents page on IBM Cloud Pak console provides a list of unresolved incidents that are assigned to you or managed by you. Based on the list, you can filter the incidents with high priority, have a global understanding of all incidents, and decide the priority of your work.

You might want to see more details about an incident. Click the Dispaly ID of the incident to open the incident details page. There you can investigate with the related events, timeline, resources, or runbooks for troubleshooting and problem resolution.

Before you begin

• Cluster Administrator, Team Administrator, and Account Administrator roles can view all unresolved incidents, assign an incident to a user group, or set an incident as resolved.

• Other roles can view only the unresolved incidents that are assigned to you.

For more information about different roles, see Role-based access control (RBAC) for clusters.

Procedure

1. Go to Take action > My incidents on IBM Cloud Pak console.

2. In the My incidents page, you can filter incidents by clicking the Filter by priority list and select priorities. Or you can type a keyword in the search field.

   The following columns are provided:

   • Incident ID: an internal incident ID that is used for IBM Cloud Pak® for Multicloud Management incident API.
   • Display ID: an ID on IBM Cloud Pak console to represent an incident.
   • Owner: if an incident is assigned to a user, then the user is the owner of the incident.
   • Summary: the incident description.
   • Created: the time when an incident is created.
   • Last updated: the time when an incident is last updated.
   • Priority: the priority of an incident.
   • Severity: the priority of an incident.
   • State: it indicates whether an incident is assigned. If an incident is not assigned, the state is unassigned. If an incident is suspended temporarily, then the state is on hold. If an incident is assigned, the state is in progress.

3. In the Action column, click and do the following actions:

   • Select Acknowledge to acknowledge that you are working on the incident.

   • Select Resolve to set an incident as resolved. The incident is not listed in the My incidents page after it is resolved.

   • Select On hold to suspend an incident.

4. To see events that are related to an incident, click at the beginning of the incident. You can click View in console access to redirect to the Console access page, where you can log in to the problematic virtual machine or Kubernetes Node. For more information, see Logging in to virtual machines or Kubernetes Nodes from IBM Cloud Pak console.

5. To drill down to the details page of an incident, click the Display ID of the incident. For more information about how to investigate incidents on IBM Cloud Pak console, see Starting to work with incidents.

Result

You can have a global understanding of your incidents and their priority. Use the Console access page to log in to the problematic virtual machine or cluster Node for problem resolution. For more information, see Logging in to virtual machines or Kubernetes Nodes from IBM Cloud Pak console.