Using ChatOps to integrate with multiple tools and automate actions and workflows

ChatOps, a way of conversation-driven development, is used to integrate services and tools, facilitate collaboration across teams, automate actions and workflows for quicker troubleshooting. ChatOps further accelerates the ability to receive and react to incidents immediately. You can benefit from improved agility and enhanced trust.

By integrating ChatOps with IBM Cloud Pak® for Multicloud Management or PagerDuty, you can run actions and workflows by chatting in Slack, instead of going to IBM Cloud Pak® console or PagerDuty.

Why ChatOps is used

• You don't need to open different tools for different actions. Instead, you can integrate multiple tools and automate actions and workflows by chatting in a Slack channel.

• You don't need to notify other team members of the tasks that you run. All ChatOps actions are shown in the slack channel and can be seen by all channel members. It reduces the feedback loop of work output, and accelerates problem resolution.

• ChatOps provide a more efficient way to accomplish complex and self-service tasks. It enhances user adoption of automation through transparency and consistent execution.

• You can unify the communication about what tasks need to be done with the actual history of the tasks that are done.

What you can do by using ChatOps

• Retrieve, create, acknowledge, or resolve IBM Cloud Pak® for Multicloud Management incidents or PagerDuty incidents.
• Retrieve users and groups in your team.
• Have a history of actions that are done among your team and decide what to do next.

To know how to use ChatOps, see ChatOps commands and scenarios.

To update ChatOps integration settings, see Updating ChatOps integration settings.

To troubleshoot ChatOps problems, see Troubleshooting ChatOps.