Personas and use cases

For IBM Cloud Pak® for Multicloud Management, four personas are defined: Developer, Site Reliability Engineer, Ops, and Security and Compliance Engineer. Each persona can complete their tasks more efficiently and easily with IBM Cloud Pak® for Multicloud Management.

Persona: Developer

As a developer, you can code new microservices and cloud-native applications, instead of worrying about infrastructure or resources provisioning.

Here are the detailed tasks and how IBM Cloud Pak® for Multicloud Management can help.

Tasks References
View applications across clusters on one console.
Create or provision Kubernetes resources for a project.
Use open source technology and frameworks to package and deploy applications into clusters.
Understand how resources are used by Kubernetes deployments over time.
Monitor application performance, such as availability and response time.
Check policy violations and vulnerabilities and get clear remediation suggestions.

Persona: Ops

As an Op, you can discover the traditional and modern services of the application, deploy applications by using the DevOps pipeline to drive a consistent process for delivering changes, and ensure that applications meet their goals of stability and security.

Here are the detailed tasks and how IBM Cloud Pak® for Multicloud Management can help.

Tasks References
Manage applications and services across multiple cloud environments on one console.
Manage multiple clusters across multiple cloud environments on one console.
Automate provisioning of infrastructure and applications across multiple cloud environments with optional workflow orchestration.
Manage authentication and authorization across multiple cloud environments.
Manage logging, keys, and other Kubernetes configurations.
Flexible deployment for application updates.

Persona: Site Reliability Engineer

As a Site Reliability Engineer (SRE), you can complete the following tasks:

Here are the detailed tasks and how IBM Cloud Pak® for Multicloud Management can help.

Tasks References
Receive notification reports for cluster and application incidents.
Check the application performance by using synthetic tests.​
Check the resource usage issues.
Check whether there are pods that are not running and restart these pods.
Document the runbook for automatic resolution of such issues in the future.

Persona: Security and Compliance Engineer

As a Security and Compliance Engineer, you can create policies, assign policies to clusters, view policy compliance status, look for security incidents and check code vulnerabilities. You can ensure that clusters are configured according to corporate security policies and applications are securely coded.

Here are the detailed tasks and how IBM Cloud Pak® for Multicloud Management can help.

Tasks References
Manage all security requirements and view policy compliance and vulnerability status across multiple cloud environments on one console.
Set up compliance policies to guard against exposures, internal protocols, and adhere to government regulations​.​
Set up the Vulnerability Advisor to scan images. ​
Set up Mutation advisor to do runtime protection of the containers​.
Assign appropriate policies to various clusters.
Receive alerts if there are compliance failures in the clusters and assign people to remediate.​
Integrate with other security software, such as Security Information and Event Management (SIEM) tools to get a holistic view of corporate security posture​.