Troubleshooting the Db2 Data Management Console service

Use these solutions to resolve the problems that you might encounter with the Db2 Data Management Console service.

Cannot connect to the databases
Connection to databases cannot be established with the new Db2 Data Management Console that you provisioned.
Load logs are cleared after upgrading the console
After an upgrade, the Db2 Data Management Console load log directory is cleared and cannot be retrieved.
Event monitors might not work correctly after reinstalling Db2 Data Management Console
After reinstalling or reprovisioning Db2 Data Management Console, the event monitors might fail to work correctly as defined in the event monitor profile.
Db2 Data Management Console is not displayed in the web interface
Db2 Data Management Console is provisioned but does not display in the Cloud Pak for Data web interface.
Resolving timeout error
Resolving timeout error when you establish connection to the database.
Cannot connect to Redis
Db2 Data Management Console fails to connect to Redis server.
Configuring the JDBC properties to the target database
You can configure the JDBC properties (Common IBM Data Server Driver for JDBC and SQLJ properties) to the target database for Db2 Data Management Console on Cloud Pak for Data.
Adding an instance to Db2 Data Management Console manually
You can add an instance to Db2® Data Management Console manually.
Setting up a repository fails
When you setup a repository in Db2 Data Management Console, it fails.
Explain pods fail to start
Db2 Data Management Console explain pods fail to start after you restart the pods.
Resolving Redis connection issues
Redis cannot connect to Db2 Data Management Console.
Redis pods fail to start
Redis pods might fail to start after you run a backup and restore on Db2 Data Management Console.
Resolving administrator privilege issues
A user with an administrator role on Cloud Pak for Data or Data Virtualization is unable to perform admin tasks on a Db2 Data Management Console instance.
SQL pods fail to start
Db2 Data Management Console runsql pods fail to start after you restart the pods.