Troubleshooting problems with the IBM Storage Fusion backup and restore service

Collect and analyze log files to troubleshoot problems when you run backup and restore jobs in IBM Storage Fusion.

IBM Storage Fusion backup and restore logs

Collect logs related to backup and restore in the IBM Storage Fusion console.

  1. Click the Help (?) icon and select Support logs.
  2. In the Support logs page, click Collect logs +.
  3. In the Create a log package page, select Backup & Restore and then click Create.
  4. In the Support logs page, click the three vertical dots of the log package entry that was created and select Download.

    The log package is downloaded to your workstation.

Cloud Pak for Data backup and restore logs

Collect Cloud Pak for Data backup and restore logs by running the cpd-cli oadp gather info command.

Note: IBM Storage Fusion OADP is in the ibm-backup-restore project (namespace).
  1. Log in to Red Hat® OpenShift® Container Platform as a cluster administrator.
    ${OC_LOGIN}
    Remember: OC_LOGIN is an alias for the oc login command.
  2. Run the following command:
    cpd-cli oadp gather info \
--namespace=ibm-backup-restore \
--tenant-operator-namespace=${PROJECT_CPD_INST_OPERATORS} \
--insecure-skip-tls-verify \
--log-level debug \
--verbose
    Tip: For more information about this command, see oadp gather info.