Troubleshooting problems in Cloud Pak for Data

Important: IBM Cloud Pak® for Data Version 4.8 will reach end of support (EOS) on 31 July, 2025. For more information, see the Discontinuance of service announcement for IBM Cloud Pak for Data Version 4.X.

Upgrade to IBM Software Hub Version 5.1 before IBM Cloud Pak for Data Version 4.8 reaches end of support. For more information, see Upgrading from IBM Cloud Pak for Data Version 4.8 to IBM Software Hub Version 5.1.

If you encounter an issue in IBM Cloud Pak for Data, use the following resources to resolve the problem.

You can also get help by:

Searching for relevant answers on Stack Overflow.
Exploring the Cloud Pak for Data Community.
Contacting IBM® Support.

If you are asked to gather log files and provide them to IBM Support, you can use the Gathering diagnostic information feature in the web client.