Voice Gateway on Cloud Pak for Data

Version: 1.0.8    Premium   IBM

Description

IBM® Voice Gateway enables direct voice interactions over a telephone with a cognitive self-service agent or the ability to transcribe a phone call between a caller and agent so that the conversation can be processed with analytics for real-time agent feedback.

Quick links

  • Install: Install the service
  • Administer: Manage and maintain the service
  • Use: Work with the service

Integrated services

Table 1. Supplemental services. You can extend the functionality of this service with the following supplemental services, which each require that this service be installed.
Service Capability
Watson™ Assistant for Voice Interaction Enable direct voice interactions over a telephone with a cognitive self-service agent or transcribe phone calls between a caller and agent.
Table 2. Related services. The following related services are often used with this service and provide complementary features, but they are not required.
Service Capability
Watson Assistant Build your own branded assistant into any device, application, or channel. Users interact with your application through the user interface that you implement.
Watson Speech services Speech processing capabilities to transcribe spoken text from audio or to produce natural-sounding voice audio from written text.