With Watson™ Assistant for IBM® Cloud Pak for Data, you can use AI to build and deploy a branded assistant into any device, application, or channel. Connect your assistant to the customer support resources that you already use to deliver an engaging, unified problem-solving experience to your customers.
This diagram illustrates how the service delivers an omnichannel customer experience:
Your customers interact with a chatbot, which is also known as an assistant, through a client application. You can build your own client application or you can use the built-in web chat integration. Embed the web chat integration in your company website to add a chat window to your website pages. Customers can use the chat window to interact directly with your assistant and get help with tasks or answers to their questions.
Use the intuitive graphical tools that are provided with the Watson Assistant service to develop training data that captures your unique customer needs and use cases. Watson Assistant uses the training data to generate a customized machine learning model for you. This model is what powers your assistant to understand requests from customers so it can answer them correctly.
After your assistant analyzes the message from a customer, it routes the message to the appropriate skill.
With the help of the skills that you build, your assistant can answer simple or complex questions, and even perform tasks, such as opening tickets, updating account information, or placing orders.
|Watson Assistant for Voice Interaction||Enable direct voice interactions over a telephone with a cognitive self-service agent or transcribe phone calls between a caller and agent.|
|Watson Discovery||Use an AI-powered search engine to extract answers from complex business documents. Train AI for deep understanding of your content, including tables and images, to help you find business-value hidden in your enterprise.|
|Watson Knowledge Studio||Create a machine learning model that understands the linguistic nuances, meaning, and relationships specific to your industry or create a rule-based model that finds entities in documents based on rules that you define.|
|Watson Language Translator||Identify the language of text and translate it into different languages programmatically.|
|Watson Speech to Text||Convert audio and voice to written text with speech recognition capabilities for your applications.|
|Watson Text to Speech||Convert written text to natural-sounding speech for your applications and stream the results back to the client with minimal delay.|