Work items for a deployed solution whose name exceeds 58 characters do not display in a personal in-basket

When you enter the solution name in the Case configuration tool or in Case Builder, ensure that the name is 58 characters or fewer. Otherwise, the work items will not display in a personal in-basket after the solution is deployed.

Symptoms

If your solution name exceeds 58 characters, the work items do not display in a personal in-basket after the solution is deployed.

Causes

When you use the configuration tool to create a solution from a solution template or copy a solution from another solution , you can enter as many characters as you want for the solution name. When you use Case Builder to create a solution, you can enter up to 64 characters for the solution name.

Resolving the problem

Change the length of the solution name by modifying the SolutionIdentifier value in IBM® FileNet® Process Designer. If you did not yet deploy the solution, complete the following steps to change the length of the SolutionIdentifier:
  1. In IBM FileNet Process Designer open the solution.
  2. Click View > Configuration.
  3. Right-click the Inbox queue and select Properties.
  4. Open the Data Fields tab.
  5. Change the length of the SolutionIdentifier data field to a new value.

    The new value is calculated by adding the length of the solution name and six additional characters.

  6. Save the solution.
If the solution is deployed, complete the following steps to change the length of the SolutionIdentifier property in the Process Configuration Console:
  1. In Process Configuration Console, connect to the Content Platform Engine isolated region.
  2. Right-click the Inbox queue and select Properties .
  3. Open the Data Fields tab.
  4. Change the length of the SolutionIdentifier data field to a new value.

    The new value is calculated by adding the length of the solution name and six additional characters.

  5. In Process Configuration Console, commit the change.