Sending a link to a case in an email opens an empty tab in the Firefox browser
If you use Mozilla Firefox as your browser, a blank tab
might be left open if you select the Send Link to Case in
the Case List widget menu or Send Link to Case by Email in
the Case Toolbar widget.
Symptoms
If you use Firefox and you did not configure a default email client, Firefox prompts you to select an email client the first time that you select one of the following actions:- Send Link to Case in the Case List widget menu
- Send Link to Case by Email in the Case Toolbar widget.
The Firefox dialog box opens in a new tab so that your work in Case Client is not affected. If you select a web email client, the login page for that email client opens in this tab. If you select a desktop email client, the email client opens in your desktop. However, the blank tab remains open in the browser.