Monitoring system performance

As the administrator, you monitor work items, case activities, and other processes that run in the background, and if they fail to launch, you need to manually intervene to recover them. If a workflow is in the malfunction state, the work item will be sent to either the predefined Malfunction submap or a user-defined malfunction submap. You can use Process Administrator to monitor the Conductor queue (for the predefined Malfunction map, configured by default) or your customized malfunction queue.

The solution can have an IT administrator role with access to Content Platform Engine tools. The IT administrator can use either Process Administrator or Process Tracker to move the work items out of the malfunction state. The Process Administrator or Process Tracker can be launched from the Standalone FileNet® Process Designer. Currently only the basic authentication is supported for the Standalone FileNet Process Designer.