Box Collaboration action fails in a distributed environment when the date/time is not synchronized

In a distributed or cluster environment, an attempt to perform a Box collaboration action in Case Client fails if system time is not synchronized with the internet time.

Symptoms

You attempt to perform a Box collaboration action such as creating a Box collaboration folder in Case Client. However, the action fails and returns error FNRPA0791E that states that the current date/time is later than the expiration date/time in the exp claim.

Resolving the problem

Synchronize the system time on your workflow server with the internet time. For instructions on synchronizing the time, refer to the operating system documentation.