Problems occur in Case Client if widgets are configured incorrectly

If certain widgets are not configured correctly for the page on which they are used, the widgets do not work correctly in Case Client.

Symptoms

The widget displays incorrect information or the widget is not functional in Case Client.

Resolving the problem

Ensure that the widget is intended for the page on which it is used and that the widget is configured correctly for the page.
Table 1. Widget
Widget Restrictions
Attachment Use this widget only on the following page types: Add Activity, Custom Activity Details. and Work Detail.

Do not use an Attachment widget on the same page as a Form widget that is configured to open by using a form attachment. You can use both widget on the same page if the Form widget is configured to open by using a template.
Case Toolbar Use this widget only on the following page types: Add Case, Case Details, and Split Case.

If you are using the Case Toolbar widget on an Add Case page, the Display the case title and case type in the Case Toolbar widget check box is ignored.
Form Do not use a Form widget that is configured to open by using a form attachment on the same page as an Attachment widget. You can use both widget on the same page if the Form widget is configured to open by using a template.
Original Case Use this widget only on a Split Case page.
Select Case Documents Use this widget only on a Split Case page.
Split Case Use this widget only on a Split Case page.
Work Item Toolbar Use this widget only on the following page types: Add Activity, Custom Activity Details, and Work Detail.

If you are using the Work Item Toolbar on a Custom Activity Details page, do not select the Display the instructions for the work item check box. Instead, use the Instructions widget on the Custom Activity Details page to display the instructions.