Messages and annotations in the viewer are not displayed in the browser locale or are displayed incorrectly

When you view documents by using Case Client, the messages and annotations in the viewer are not displayed in the locale in which the browser is set, or they are displayed incorrectly.

Symptoms

Messages and annotations are not displayed in the locale in which the browser is set, or they are displayed incorrectly.

Causes

The viewer that is used to display the messages and annotations uses the regional settings of the client system to determine the locale in which to display the messages and annotations instead of using the browser locale, which is the expected behavior.

This occurs in the default viewer when you view documents that are stored in Content Platform Engine, and the IBM® Content Navigator viewer when you view documents that are stored in Content Platform Engine or IBM Content Manager.

Resolving the problem

  1. Go to Control Panel > Regional and Language Options and in the Standards and formats section, select a language, and then click OK. The window closes.
  2. Go to Control Panel > Java and clear the cache.
  3. Clear your browser cache.
  4. Reopen your document.