To help you troubleshoot any issue that might occur with the Case event emitter, you can
enable detailed logging and tracing through the WebSphere® Application
Server administration console.
Procedure
-
Open the WebSphere Application
Server administration
console.
-
Select .
-
In the Logging and tracing section, select the appropriate application
server, and then select Change log detail levels.
-
Set the log level of the packages for the Case event emitter application to
finest on the command line or through the graphical interface.
- On the command line, enter the following lines on both the
Configuration and Runtime
pages.
com.ibm.dba.bai.*=finest: com.ibm.oi.icm.*=finest
Note: If
some other tracing is already enabled, prefix the line with a colon
(":"
).
- Or use the graphical interface.
- Expand the Components and Groups section.
- Browse to the
com.ibm.dba.bai
and com.ibm.oi.icm
packages.
- Right-click each package and select .
Results
The traces are sent to a file named trace.log.