Roles in solutions
Because you define roles at the solution level, you can reuse those roles across all case types when you design the solution. You can also choose to create a role that is applied only to a specific case type. When you create tasks or steps, you can assign roles to the task or step from roles that are already defined for the solution, or you can create a new role for the solution.
After you create the solution, you assign users and groups that are defined in your LDAP server to roles in the Case Client. For example, some roles that might create for an automobile claims solution are field agent, insurance agent, claims adjuster, supervisor, or fraud investigator. The roles define which in-baskets and Case Details pages a case worker sees when using Case Client.
Manager team
You can assign a manager team to a case role that you create. By assigning a manager team to a case role, you enable the members of the manager team to oversee and manage the worker's work in the case role that they manage. Assigning a manager team to a role is optional, and does not require that the members of the manager team be administrative users. Case Client does not expose any additional functionality when a manager team is added to a role.
For more information on how to define a manager team, see Defining team managers.
For more information on how members of the manager team manage work, see Managing work for teams with the Team Performance dashboard.
For more information about case roles and teams, see Roles and teams.