Case time series formats
Case time series for case events are timeSeries
JSON objects with
attributes, as described in the table and shown in the example.
The Case event emitter also processes stage events.
Attribute | Description | Optional or required | Type |
---|---|---|---|
type | The type of the event | Required | The "case" string constant |
state | The state of the case event | Required | A string constant. Possible values: |
data | The business data. Present only if case properties are audited. | Optional | JSON object |
case-health | The current case health. Applies only if case health is enabled. | Optional | String Possible values: |
case-stage | The name of the current stage of the case | Optional | String |
Example of a case time series
{
"id": "{C0EC7B67-0000-CC69-B5F2-9914D8504DFE}",
"offset": 34308,
"partition": 0,
"timestamp": "2018-12-05T01:12:55.673Z",
"icm-system-id": "{8D0692D0-4E55-46B2-ABAE-307C88A97089}",
"content-engine-server": "localhost",
"emitter-logical-unique-id": "icpTest",
"object-store-display-name": "tos",
"object-store-symbolic-name": "tos",
"object-store-id": "{8D0692D0-4E55-46B2-ABAE-307C88A97089}",
"p8-domain-name": "myP8Domain",
"p8-domain-id": "{99370115-636B-4267-B2CE-96471CB4B141}",
"type": "case",
"case-instance-id": "{C0EC7B67-0000-C71D-A22D-D318796545D5}",
"case-instance-name": "000000550010",
"state": "Initializing",
"audit-sequence": 18770,
"case-folder-id": "{C0EC7B67-0000-C71D-A22D-D318796545D5}",
"source-class-id": "{030F12CA-9DD6-4639-9A02-5897A3D4B2EC}",
"source-class-display-name": "CaseST",
"case-type-name": "CCDM_CaseST",
"case-type-display-name": "CaseST",
"solution-name": "Credit Card Dispute Management",
"version": "1.0.1",
"category": "icm",
"user": "deadmin",
"data": {
"CCDM_AssigneeName": "IBM",
"CCDM_TransactionID": "00001"
},
"trace-id": "c0ec7b67-0000-c71d-a22d-d318796545d5",
"span-id": "2e4452b9f2a7c460"
}