Case comment time series formats
Comment time series for case events are timeSeries
JSON objects with
attributes, as described in the table and shown in the example.
Case comment time series
Attribute | Description | Optional or required | Type |
---|---|---|---|
type | The type of the event | Required | The "case-comment" string constant |
state | The state of the comment event | Required | The "Creation" string constant |
comment-id | The identifier of the comment | Required | String |
comment-text | The text of the comment | Required | String |
Example of a Case comment time series
{
"id": "{D0EC7B67-0000-C858-9EAF-B5CE612C495E}",
"offset": 34310,
"partition": 0,
"timestamp": "2018-12-05T01:12:58.470Z",
"icm-system-id": "{8D0692D0-4E55-46B2-ABAE-307C88A97089}",
"content-engine-server": "localhost",
"emitter-logical-unique-id": "icpTest",
"object-store-display-name": "tos",
"object-store-symbolic-name": "tos",
"object-store-id": "{8D0692D0-4E55-46B2-ABAE-307C88A97089}",
"p8-domain-name": "myP8Domain",
"p8-domain-id": "{99370115-636B-4267-B2CE-96471CB4B141}",
"type": "case-comment",
"case-instance-id": "{C0EC7B67-0000-C71D-A22D-D318796545D5}",
"case-instance-name": "000000550010",
"state": "Creation",
"comment-id": "{D0EC7B67-0000-C819-9D53-DC327A6991C9}",
"comment-text": "This is a Case comment",
"audit-sequence": 18782,
"case-folder-id": "{C0EC7B67-0000-C71D-A22D-D318796545D5}",
"source-class-id": "{63DCD309-D7D5-42E8-821C-150F7DCBED33}",
"source-class-display-name": "Case Comment",
"case-type-name": "CCDM_CaseST",
"case-type-display-name": "CaseST",
"solution-name": "Credit Card Dispute Management",
"version": "1.0.1",
"category": "icm",
"user": "deadmin"
}