Custom fields in Call Home notifications

You can provide two custom messages in the service message sent by Call Home. These fields can help users to filter the notification emails using email rules that they have defined, or to include more easily identifiable information in the email subject, such as a hostname for the source IBM system that reported the problem. These fields also become a part of the case problem description if a case is opened.

To create unique strings within the Call Home notification emails, log in to the web console and open Call Home from the menu. Then in Advanced tab, fill in the Custom Message fields.

If you do not define custom fields, the email subject includes the first 10 characters of the hostname and system block description field, if defined, from the callHome.json file.