Error messages

Error messages provide information about problems that occur while running the probe. You can use the information that they contain to resolve such problems.

The following table describes the error messages specific to this probe. For information about generic error messages, see the IBM Tivoli Netcool/OMNIbus Probe and Gateway Guide.

Table 1. Error messages
Error	Description	Action
`Cannot execute command as the connection object is being used by other process.` Where `command` can be `getActiveAlarms`, `getActiveAlarmsCount`, or `acknowledgeAlarms`.	Either a command was sent to the probe while the probe was performing an alarm resynchronization, or the probe is attempting to retry a resynchronization operation but a resynchronization operation (initiated through the `CommandPort`) is already active.	Wait until the probe has stopped its resynchronization operation before issuing commands to the probe through the `CommandPort`.
`Cannot re-open the connection, giving up`	The probe could not make the HTTP connection with the Alcatel-Lucent 5529 OAD system during alarm resynchronization iterations.	Check the connection between the system on which the probe is running and the Alcatel-Lucent 5529 OAD system.
`The command didn't succeed, due to authentication pbs` `Make sure your 'Username' and 'Password' properties values are correct` `Failed to retrieve Username property value : value` `Failed to set the Authenticator object`	The probe could not make the HTTP connection with the Alcatel-Lucent 5529 OAD system.	Check that the values set for the UserName and Password properties are correct.
`Error while setting following field in the event : field_name :value` `Error while trying to create and initialize a new NSProbeEvent` `Error while sending event to the OS`	The probe could not assign the value for the specified field.	Check the connection between the system on which the probe is running and the Alcatel-Lucent 5529 OAD system.
`At least one of the certificate properties is empty` `It's unlikely SSL will be set-up correctly`	The probe could not find the required information for SSL connection.	Check that the CertificateStore, CertificateStorePassword, TrustStore, TrustStorePassword properties are set to the correct values. If there is only one keystore containing all certificates, ensure both the CertificateStore and TrustStore properties are set to the same Keystore.
`Password is incorrect length (ensure it has been encrypted using nco_g_crypt)`	The probe found that the password entered did not adhere to the security standards.	Check the value entered for the Password property has been encrypted by `nco_g_crypt`.