Online production installation of IBM Cloud Pak for AIOps (CLI method)

Before you begin

• You must know whether you are deploying a base deployment or a extended deployment of IBM Cloud Pak for AIOps. For more information, see Incremental adoption.
• Review the Planning section.
• Online installations of IBM Cloud Pak for AIOps can be run entirely as a non-root user, and do not require that user to have sudo access.
• Ensure that you are logged in to your Red Hat OpenShift cluster with oc login for any steps that use the Red Hat OpenShift command-line interface (CLI).
• If you require details about the permissions that the IBM Cloud Pak for AIOps operators need, see Permissions (IBM Cloud Pak for AIOps).
• A user with cluster-admin privileges is needed for the following operations:
  • Create a custom project
  • Install Cert Manager
  • Install the License Service
  • Create the catalog sources
  • Create an OperatorGroup

Important: If IBM Sales representatives and Business Partners supplied you with a custom profile ConfigMap to customize your deployment, then you must follow their instructions to apply it during installation. The custom profile cannot be applied after installation, and attempting to do so can break your IBM Cloud Pak for AIOps deployment. For more information about custom sizing, see Custom sizing.

Installation procedure

Follow these steps to install IBM Cloud Pak for AIOps.

1. Install and configure Red Hat OpenShift
2. Configure storage
3. Retrieve your entitlement key
4. Create environment variables
5. Create a custom project (namespace)
6. Create the entitlement key secret
7. Configure usage data collection
8. Create the catalog sources
9. Install Cert Manager
10. Install the License Service
11. Verify cluster readiness
12. Install the operator
13. Install IBM Cloud Pak for AIOps
14. Verify your installation
15. Create an EgressFirewall to restrict outgoing traffic
16. Access the Cloud Pak for AIOps console

Prerequisites

Allow access to the following sites and ports:

For more information, see Configuring your firewall for OpenShift Container Platform.

1. Install and configure Red Hat OpenShift

IBM Cloud Pak for AIOps requires Red Hat OpenShift to be installed and running. You must have administrative access to your Red Hat OpenShift cluster.

For more information about the supported versions of Red Hat OpenShift, see Supported Red Hat OpenShift Container Platform versions.

1. Install Red Hat OpenShift by using the instructions in the Red Hat OpenShift documentation .

2. Install the Red Hat OpenShift command line interface (oc) on your cluster's boot node and run oc login. For more information, see the instructions in Getting started with the Red Hat OpenShift CLI.

3. Ensure that the clocks on your Red Hat OpenShift cluster are synchronized. Each Red Hat OpenShift node in the cluster must have access to an NTP server. Red Hat OpenShift nodes use NTP to synchronize their clocks. IBM Cloud Pak for AIOps runs on Red Hat OpenShift and also has this requirement. Discrepancies between the clocks on the Red Hat OpenShift nodes can cause IBM Cloud Pak for AIOps to experience operational issues. See the Red Hat OpenShift documentation for information about how to use a MachineConfig custom resource to configure chrony to connect to your NTP servers.

4. Optionally configure a custom certificate for IBM Cloud Pak for AIOps to use. You can use either of the following methods:

   • Configure a custom certificate for the Red Hat OpenShift cluster. Follow the instructions in the Red Hat OpenShift documentation Replacing the default ingress certificate. Then, deploy the signing CA certificate into the cluster by following the instructions in the Red Hat OpenShift documentation Replacing the CA Bundle certificate.
   • If you would like to use a custom certificate for IBM Cloud Pak for AIOps only, then after installation is complete follow the instructions in Using a custom certificate.

2. Configure storage

Configure persistent storage for IBM Cloud Pak for AIOps that satisfies your sizing requirements. For more information about storage, see Storage.

Note: Storage classes and storage providers cannot be changed after you install IBM Cloud Pak for AIOps. OADP backup and restore requires that a ReadWriteMany (RWX) storage class must be provided. If OADP backup and restore is not needed, a ReadWriteOnce (RWO) storage class can be provided as the RWX-storage-class-name in the installation instance CR YAML file. This configuration cannot be changed after IBM Cloud Pak for AIOps is installed.

3. Retrieve your entitlement key

Obtain the IBM entitlement key that is assigned to your IBMid, which is needed to pull the IBM Cloud Pak for AIOps images from the IBM® Entitled Registry.

1. Log in to MyIBM Container Software Library with the IBMid and password details that are associated with the entitled software.

2. In the Entitlement key section, select Copy to copy the entitlement key to the clipboard. You will need to use this value to set the environment variable $IBM_ENTITLEMENT_KEY in the next step.

4. Create environment variables

Create and then source a shell script named waiops_var.sh that defines the environment variables that will be used to provide installation parameters for your deployment. Use the following codeblock as a template, replacing the brackets < ... > with values for your environment.

You can use the following table to find the values to set for your storage environment variables.

Note: To confirm that you have the storage classes for your chosen storage provider as shown in the table, run oc get sc.

#============================================================================================================
# Cloud Pak for AIOps installation variables
#============================================================================================================
export CP4AIOPS_NAME=ibm-cp-aiops
export CP4AIOPS_SIZE=large # Set to `small` if you only require a starter, non-production deployment.
export SECURE_TUNNEL=false # Set to `true` to install Secure Tunnel, otherwise set to `false`.
export PROJECT_CP4AIOPS=cp4aiops
export ACCEPT_LICENSE=false # Set to `true` to agree to the license terms, otherwise install will fail.
export CATALOG_SRC_CP4AIOPS=ibm-aiops-catalog

# -----------------------------------------------------------------------------------------------------------
# Incremental adoption - set your deployment type
# Set to `true` to install an extended deployment with log anomaly detection and ticket analysis capabilities
# Set to `false` to install a base deployment without log anomaly detection and ticket analysis capabilities
# -----------------------------------------------------------------------------------------------------------
export LOG_ANOMALY=false 

# -------------------------------------------------------------------------------------------------------
# Storage
# -------------------------------------------------------------------------------------------------------
export STG_CLASS=<RWX-storage-class-name>
export STG_CLASS_BLOCK=<RWO-storage-class-name>

# -------------------------------------------------------------------------------------------------------
# Your customer details
# -------------------------------------------------------------------------------------------------------
export CUSTOMER_NAME=<your company name>
export CUSTOMER_ICN=<your IBM Customer Number>
export CUSTOMER_ENVIRONMENT=<Set to `trial`, `poc`, or `production`>

# -------------------------------------------------------------------------------------------------------
# IBM Entitled Registry
# -------------------------------------------------------------------------------------------------------
export IBM_ENTITLEMENT_KEY=<IBM-entitlement-key> # Set to the entitlement key retrieved in previous step.

# -------------------------------------------------------------------------------------------------------
# `OwnNamespace` installation mode:  leave INSTALL_MODE_NAMESPACE as it is.
# `AllNamespaces` installation mode: change to export INSTALL_MODE_NAMESPACE=openshift-operators
# -------------------------------------------------------------------------------------------------------
export INSTALL_MODE_NAMESPACE=${PROJECT_CP4AIOPS}

# -------------------------------------------------------------------------------------------------------
# Topology resource group terminology
# Specify `application` or `service` as the terminology to be used for collections of topology resource
# groups. The default is `application`.
# -------------------------------------------------------------------------------------------------------
export TOPOLOGY_TERMINOLOGY=application

If you need help with deciding on the values to set for these environment variables, see the following topics.

• LOG_ANOMALY: Incremental adoption
• CP4AIOPS_SIZE: Sizing
• SECURE_TUNNEL: Secure Tunnel
• INSTALL_MODE_NAMESPACE: Operator installation mode

You can update your deployment type after installation. For more information, see Updating the deployment type.

Note: You can set a different value for $PROJECT_CP4AIOPS and $CP4AIOPS_NAME if you want. However, you must not use the default, kube-system, kube-public, openshift-node, openshift-infra, or openshift projects (namespaces) for $PROJECT_CP4AIOPS. This is because IBM Cloud Pak for AIOps uses Security Context Constraints (SCC), and SCCs cannot be assigned to pods created in one of the default Red Hat OpenShift projects (namespaces).

Run the following command to source your script and set the environment variables:

. ./waiops_var.sh

5. Create a custom project (namespace)

Run the following command to create a project (namespace) to deploy IBM Cloud Pak for AIOps into.

oc create namespace "${PROJECT_CP4AIOPS}"

6. Create the entitlement key secret

Run the following command to create an image pull secret called ibm-entitlement-key to enable your deployment to pull the IBM Cloud Pak for AIOps images from the IBM Entitled Registry.

oc create secret docker-registry ibm-entitlement-key --docker-username=cp --docker-password="${IBM_ENTITLEMENT_KEY}" --docker-server=cp.icr.io --namespace=${PROJECT_CP4AIOPS} 

7. Configure usage data collection

To help the development of IBM Cloud Pak for AIOps, daily aggregated usage data is collected to analyse how IBM Cloud Pak for AIOps is used. The usage data is collected by the cp4waiops-metricsprocessor pod, and is sent to and stored in IBM controlled GDPR-compliant systems. The collection of usage data is enabled by default, but can be disabled. For transparency, the cp4waiops-metricsprocessor pod's logs contain all the information that is collected. The usage data that is collected is numeric, or is about the deployment type and platform. It does not include email addresses, passwords, or specific details. Only the following data is collected:

• Current number of applications
• Current number of alerts (all severities aggregated)
• Current number of incidents (all priorities aggregated)
• Current number of policies (includes predefined and user created)
• Current number of runbooks run since installation
• Current number of integrations of each type (For example ServiceNow, Instana, Falcon Logscale)
• Secure tunnel enablement: whether connection (which controls whether you can create a secure tunnel) is enabled in the Installation custom resource
• Deployment type: base deployment or extended deployment
• Deployment platform: Red Hat® OpenShift® Container Platform or Linux®

oc create secret generic aiops-metrics-processor -n ${PROJECT_CP4AIOPS} --from-literal=customerName=${CUSTOMER_NAME} --from-literal=customerICN=${CUSTOMER_ICN} --from-literal=environment=${CUSTOMER_ENVIRONMENT}

oc create secret generic aiops-metrics-processor -n ${PROJECT_CP4AIOPS} --from-literal=customerName=${CUSTOMER_NAME} --from-literal=customerICN=${CUSTOMER_ICN} --from-literal=environment=${CUSTOMER_ENVIRONMENT} --from-literal=enableCollection=false 

8. Create the catalog sources

1. Run the following command to create the catalog sources for IBM Cloud Pak for AIOps and IBM Cloud Pak® foundational services Cert Manager and License Service in the openshift-marketplace namespace.

   cat << EOF | oc apply -f -
   apiVersion: operators.coreos.com/v1alpha1
   kind: CatalogSource
   metadata:
     name: ${CATALOG_SRC_CP4AIOPS}
     namespace: openshift-marketplace
   spec:
     displayName: ${CATALOG_SRC_CP4AIOPS}
     publisher: IBM Content
     sourceType: grpc
     image: icr.io/cpopen/${CATALOG_SRC_CP4AIOPS}@sha256:3d0054b251b8dd9ce698c175003b4c5fd6f3c84b5e0184806dec124e64b74ada
   ---
   apiVersion: operators.coreos.com/v1alpha1
   kind: CatalogSource
   metadata:
     name: ibm-cert-manager-catalog
     namespace: openshift-marketplace
   spec:
     displayName: ibm-cert-manager
     publisher: IBM
     sourceType: grpc
     image: icr.io/cpopen/ibm-cert-manager-operator-catalog
   ---
   apiVersion: operators.coreos.com/v1alpha1
   kind: CatalogSource
   metadata:
     name: ibm-licensing-catalog
     namespace: openshift-marketplace
   spec:
     displayName: IBM License Service Catalog
     publisher: IBM
     sourceType: grpc
     image: icr.io/cpopen/ibm-licensing-catalog
   EOF
   

2. Verify that the ibm-aiops-catalog, ibm-cert-manager-catalog and ibm-licensing-catalog CatalogSource objects are in the output that is returned by the following command:

   oc get CatalogSources -n openshift-marketplace
   

   Example output:

   oc get CatalogSources -n openshift-marketplace
   NAME                     DISPLAY                      TYPE   PUBLISHER   AGE
   ibm-aiops-catalog        ibm-aiops-catalog            grpc   IBM         2m 
   ibm-cert-manager-catalog ibm-cert-manager             grpc   IBM         2m 
   ibm-licensing-catalog    IBM License Service Catalog  grpc   IBM         2m 
   

   
   

9. Install Cert Manager

Skip this step if you already have a certificate manager installed on the Red Hat OpenShift cluster that you are installing IBM Cloud Pak for AIOps on. If you do not have a certificate manager then you must install one. The IBM Cloud Pak® foundational services Cert Manager is recommended, and can be installed with the following steps.

For more information about IBM Cloud Pak® foundational services Cert Manager hardware requirements, see IBM Certificate Manager (cert-manager) hardware requirements in the IBM Cloud Pak foundational services documentation.

1. Run the following command to create the resource definitions that you need:

   cat << EOF | oc apply -f -
   apiVersion: v1
   kind: Namespace
   metadata:
     name: ibm-cert-manager
   ---
   apiVersion: operators.coreos.com/v1
   kind: OperatorGroup
   metadata:
     name: ibm-cert-manager-operator-group
     namespace: ibm-cert-manager
   ---
   apiVersion: operators.coreos.com/v1alpha1
   kind: Subscription
   metadata:
     name: ibm-cert-manager-operator
     namespace: ibm-cert-manager
   spec:
     channel: v4.2
     installPlanApproval: Automatic
     name: ibm-cert-manager-operator
     source: ibm-cert-manager-catalog
     sourceNamespace: openshift-marketplace
   EOF
   

2. Run the following command to ensure that the IBM Cloud Pak® foundational services Cert Manager pods have a STATUS of Running before proceeding to the next step.

   oc -n ibm-cert-manager get pods
   

   Example output for a successful IBM Cloud Pak® foundational services Cert Manager installation:

   NAME                                        READY   STATUS    RESTARTS   AGE
   cert-manager-cainjector-674854c49d-vstq4    1/1     Running   0          8d
   cert-manager-controller-646d4bd6fd-zwmqm    1/1     Running   0          8d
   cert-manager-webhook-8598787c8-s4lkt        1/1     Running   0          8d
   ibm-cert-manager-operator-c96957695-dkxnm   1/1     Running   0          8d
   

   
   

10. Install the License Service

Skip this step if the IBM Cloud Pak® foundational services License Service is already installed on the Red Hat OpenShift cluster that you are installing IBM Cloud Pak for AIOps on.

IBM Cloud Pak for AIOps requires the installation of the IBM Cloud Pak foundational services License Service. You must install the IBM Cloud Pak foundational services License Service on the Red Hat OpenShift cluster that you are installing IBM Cloud Pak for AIOps on.

1. Run the following command to create the resource definitions that you need:

   cat << EOF | oc apply -f -
   apiVersion: v1
   kind: Namespace
   metadata:
     name: ibm-licensing
   ---
   apiVersion: operators.coreos.com/v1
   kind: OperatorGroup
   metadata:
     name: ibm-licensing-operator-group
     namespace: ibm-licensing
   spec:
     targetNamespaces:
     - ibm-licensing
   ---
   apiVersion: operators.coreos.com/v1alpha1
   kind: Subscription
   metadata:
     name: ibm-licensing-operator-app
     namespace: ibm-licensing
   spec:
     channel: v4.2
     installPlanApproval: Automatic
     name: ibm-licensing-operator-app
     source: ibm-licensing-catalog
     sourceNamespace: openshift-marketplace
   EOF
   

2. Run the following command to ensure that the IBM Cloud Pak® foundational services License Server pods have a STATUS of Running before proceeding to the next step.

   oc -n ibm-licensing get pods
   

   Example output for a successful IBM Cloud Pak® foundational services License Service installation:

   NAME                                              READY   STATUS    RESTARTS   AGE
   ibm-licensing-operator-db4cd746c-xzmlf            1/1     Running   0          8d
   ibm-licensing-service-instance-596b99588f-76cc5   1/1     Running   0          8d
   

   
   

For more information about the IBM Cloud Pak® foundational services License Service, see License Service in the IBM Cloud Pak foundational services documentation.

11. Verify cluster readiness

Run the prerequisite checker script to verify whether your Red Hat OpenShift cluster is correctly set up for a IBM Cloud Pak for AIOps installation.

Download the prerequisite checker script from github.com/IBM , and run it with the following command:

./prereq.sh -n ${PROJECT_CP4AIOPS}

Important: If you are installing on a multi-zone cluster, then also specify the -m flag to assess whether there are sufficient resources to withstand a zone outage.

Example output:

# ./prereq.sh -n cp4aiops
[INFO] Starting IBM Cloud Pak for AIOps prerequisite checker v4.8...

CLI: oc

[INFO] =================================Platform Version Check=================================
[INFO] Checking Platform Type....
[INFO] You are using Openshift Container Platform
[INFO] OCP version 4.16.27 is compatible but only nodes with x86_64 (amd64) architectures are supported at this time. 
[INFO] =================================Platform Version Check=================================

[INFO] =================================Storage Provider=================================
[INFO] Checking storage providers
[INFO] No IBM Storage Fusion Found... Skipping configuration check.
[INFO] No IBM Storage Fusion HCI System... Skipping configuration check.

[INFO] No Portworx StorageClusters found with "Running" or "Online" status. Skipping configuration check for Portworx.
[INFO] Openshift Data Foundation found.
[INFO] No IBM Cloud Storage found... Skipping configuration check for IBM Cloud Storage Check.

Checking Openshift Data Foundation Configuration...
Verifying if Red Hat Openshift Data Foundation pods are in "Running" or "Completed" status
[INFO] Pods in openshift-storage project are "Running" or "Completed"
[WARNING] ocs-storagecluster-ceph-rbd does not exist. 
[INFO] One of more warnings found when checking for Storage Providers.
[INFO] =================================Storage Provider=================================

[INFO] =================================Cert Manager Check=================================
[INFO] Checking for Cert Manager operator

[INFO] Successfully functioning cert-manager found.

CLUSTERSERVICEVERSION              NAMESPACE
ibm-cert-manager-operator.v4.2.11  ibm-cert-manager

[INFO] =================================Cert Manager Check=================================

[INFO] =================================Licensing Service Operator Check=================================
[INFO] Checking for Licensing Service operator

[INFO] Successfully functioning licensing service operator found.

CLUSTERSERVICEVERSION           NAMESPACE
ibm-licensing-operator.v4.2.11  ibm-licensing

[INFO] =================================Licensing Service Operator Check=================================

[INFO] =================================Starter or Production Install Resources=================================
[INFO] Checking for cluster resources

[INFO] ==================================Resource Summary=====================================================
[INFO]                                                        Nodes            vCPU            Memory(GB)
[INFO] Starter (Non-HA) Base (available/required)           [  9 / 3 ]     [  84 / 47 ]     [  110 / 123 ]
[INFO]     (+ Log Anomaly Detection & Ticket Analysis)      [  9 / 3 ]     [  84 / 55 ]     [  110 / 136 ]

[INFO] Production (HA) Base (available/required)            [  9 / 6 ]     [  84 / 136 ]    [  110 / 310 ]
[INFO]     (+ Log Anomaly Detection & Ticket Analysis)      [  9 / 6 ]     [  84 / 162 ]    [  110 / 368 ]
[INFO] ==================================Resource Summary=====================================================
[ERROR] Cluster does not have required resources available to install Cloud Pak for AIOps.

[INFO] =================================Starter or Production Install Resources=================================


[INFO] =================================Prerequisite Checker Tool Summary=================================
      [  PASS  ] Platform Version Check 
      [  WARNING  ] Storage Provider
      [  FAIL  ] Starter (Non-HA) Base Install Resources
      [  FAIL  ] Production (HA) Base Install Resources
      [  PASS  ] Cert Manager Operator Installed
      [  PASS  ] Licensing Service Operator Installed
[INFO] =================================Prerequisite Checker Tool Summary=================================

12. Install the operator

For more information about installing operators, see Adding Operators to a cluster in the Red Hat OpenShift documentation.

For more information about the operators which are installed with IBM Cloud Pak for AIOps, see Operator Details.

Note: During the initial installation of Cloud Pak for AIOps, Kubernetes jobs might fail and re-run. If a job succeeds on the second or third attempt, there can be one or two pods in Error state and one pod in the Completed state. If the job fails repeatedly, the attempt is abandoned, and the logs from failed pods are used to determine the cause of the failure. When you determine the cause for the failure, you can delete the job, and the operator can recreate it to reattempt the operations.

1. Create an OperatorGroup.

   Important: Skip this step if you are installing using the 'All Namespaces' installation mode. Check that you set INSTALL_MODE_NAMESPACE correctly in step 4, and proceed to the next step, Install the IBM Cloud Pak for AIOps operator.

   If you are installing using the 'OwnNamespace' installation mode, then you must create an operator group in your custom project (namespace), or the IBM Cloud Pak for AIOps operator will not install. There might be an operator group for managing a namespace for given APIs. If there is an operator group for the namespace, do not create a second one.

   Create the operator group by running the following command:

   cat << EOF | oc apply -f -
   apiVersion: operators.coreos.com/v1
   kind: OperatorGroup
   metadata:
     name: cp4aiops-operator-group
     namespace: ${PROJECT_CP4AIOPS}
   spec:
     targetNamespaces:
       - "${PROJECT_CP4AIOPS}"
   EOF
   

2. Install the IBM Cloud Pak for AIOps operator.

   Run the following command.

   cat << EOF | oc apply -f -
   apiVersion: operators.coreos.com/v1alpha1
   kind: Subscription
   metadata:
     name: ibm-aiops-orchestrator
     namespace: $INSTALL_MODE_NAMESPACE
   spec:
     channel: v4.8
     installPlanApproval: Automatic
     name: ibm-aiops-orchestrator
     source: ${CATALOG_SRC_CP4AIOPS}
     sourceNamespace: openshift-marketplace
   EOF
   

   Warning: installPlanApproval must not be changed to Manual. Manual approval, which requires the manual review and approval of the generated InstallPlans, is not supported. Incorrect timing or ordering of manual approvals of InstallPlans can result in a failed installation.

3. After a few minutes, the IBM Cloud Pak for AIOps operator is installed. Verify that the all of the components have a state of Succeeded by running the following command:

   oc get csv -n ${INSTALL_MODE_NAMESPACE} | egrep "ibm-aiops-orchestrator"
   

   Example output:

   $ oc get csv -n ${INSTALL_MODE_NAMESPACE} | egrep "ibm-aiops-orchestrator"
   ibm-aiops-orchestrator.v4.8.1         IBM Cloud Pak for AIOps               4.8.1   Succeeded
   

   
   

13. Install IBM Cloud Pak for AIOps

Create an instance of the IBM Cloud Pak for AIOps custom resource. A maximum of one IBM Cloud Pak for AIOps custom resource is allowed per cluster.

Use one of the following YAML codeblocks to create an instance of the IBM Cloud Pak for AIOps custom resource, depending on whether you are installing on a multi-zone cluster.

Installing on a non multi-zone cluster:

cat << EOF | oc apply -f -
apiVersion: orchestrator.aiops.ibm.com/v1alpha1
kind: Installation
metadata:
  name: ${CP4AIOPS_NAME}
  namespace: ${PROJECT_CP4AIOPS}
spec:
  size: ${CP4AIOPS_SIZE}
  storageClass: ${STG_CLASS}
  storageClassLargeBlock: ${STG_CLASS_BLOCK}
  imagePullSecret: ibm-entitlement-key
  topologyModel: ${TOPOLOGY_TERMINOLOGY}
  license:
    accept: ${ACCEPT_LICENSE}
  pakModules:
  - name: aiopsFoundation
    enabled: true
  - name: applicationManager
    enabled: true
  - name: aiManager
    enabled: true
  - name: connection
    enabled: ${SECURE_TUNNEL}
  - name: logAnomalyDetection
    enabled: ${LOG_ANOMALY}
EOF

Installing on a multi-zone cluster:

cat << EOF | oc apply -f -
apiVersion: orchestrator.aiops.ibm.com/v1alpha1
kind: Installation
metadata:
  name: ${CP4AIOPS_NAME}
  namespace: ${PROJECT_CP4AIOPS}
spec:
  size: ${CP4AIOPS_SIZE}
  storageClass: ${STG_CLASS}
  storageClassLargeBlock: ${STG_CLASS_BLOCK}
  imagePullSecret: ibm-entitlement-key
  topologyModel: ${TOPOLOGY_TERMINOLOGY}
  license:
    accept: ${ACCEPT_LICENSE}
  pakModules:
  - name: aiopsFoundation
    enabled: true
  - name: applicationManager
    enabled: true
  - name: aiManager
    enabled: true
  - name: connection
    enabled: ${SECURE_TUNNEL}
  - name: logAnomalyDetection
    enabled: ${LOG_ANOMALY}
  zones:
  - name: <zone_name1>
  - name: <zone_name2>
  - name: <zone_name3>
EOF

Where <zone_name1>, <zone_name2>, and <zone_name3> exactly match the zone labels that you applied to each of your nodes in step 1a of Installing IBM Cloud Pak for AIOps on a multi-zone architecture (multi-zone HA).

Warning: The pakModules aiopsFoundation, applicationManager, and aiManager must be enabled as in the preceding YAML. Do not change these values to false.

14. Verify your installation

Run the following command to check that the PHASE of your installation is Updating.

oc get installations.orchestrator.aiops.ibm.com -n ${PROJECT_CP4AIOPS}

Example output:

NAME                  PHASE     LICENSE    STORAGECLASS   STORAGECLASSLARGEBLOCK   AGE
ibm-cp-aiops          Updating  Accepted   rook-cephfs    rook-ceph-block          3m

It takes around 60-90 minutes for the installation to complete (subject to the speed with which images can be pulled). When installation is complete and successful, the PHASE of your installation changes to Running. If your installation phase does not change to Running, then use the following command to find out which components are not ready:

oc get installation.orchestrator.aiops.ibm.com -o yaml -n ${PROJECT_CP4AIOPS} | grep 'Not Ready'

Example output:

lifecycleservice: Not Ready
zenservice: Not Ready

To see details about why a component is Not Ready run the following command, where <component> is the component that is not ready, for example zenservice.

oc get <component> -o yaml -n ${PROJECT_CP4AIOPS}

(Optional) You can also download and run a status checker script to see information about the status of your deployment. For more information about how to download and run the script, see github.com/IBM.

If the installation fails, or is not complete and is not progressing, then see Troubleshooting installation and upgrade and Known Issues to help you identify any installation problems.

15. Create an EgressFirewall

There is no egress firewall policy defined when you install IBM Cloud Pak for AIOps, so outgoing traffic from workload pods to the internal and external network is unrestricted.

To create a more secure environment, use the following steps.

1. Create an EgressFirewall on your Red Hat OpenShift cluster to limit egress from the IBM Cloud Pak for AIOps project (namespace).

   For more information about creating an EgressFirewall, see Configuring an egress firewall for a project.

   Note: You can have only one EgressFirewall per project/namespace.

2. Configure exceptions to the EgressFirewall.

   Edit your EgressFirewall to add exceptions for the following IBM Cloud Pak for AIOps components that have egress dependencies, otherwise these components fail when they attempt egress.

   1. Allow egress to any external services, such as the following integrations:
      • Kubernetes
      • GitHub
      • Microsoft® Teams
      • ServiceNow
      • Slack
      • VMware® vCenter

   2. Configure your EgressFirewall to allow traffic for your GitHub, Kubernetes, ServiceNow, and VMware vCenter integrations.

      Edit your EgressFirewall to allow or deny egress, as in the following example. Substitute values for dnsName and cidrSelector that are the DNS names and addresses of your GitHub, Kubernetes, ServiceNow, or VMware vCenter sources.

      kind: EgressFirewall
      metadata:
        name: default
      spec:
        egress:
        - type: Allow
          to:
            cidrSelector: <1.2.3.0/24>
        - type: Allow
          to:
            dnsName: <www.github.com>
        - type: Allow
          to:
            dnsName: <www.developer.kubernetes.com>
        - type: Allow
          to:
            dnsName: <www.developer.servicenow.com>
        - type: Allow
          to:
            dnsName: <www.developer.vcenter.com>
        - type: Deny
          to:
            cidrSelector: <0.0.0.0/0>
      

16. Access the Cloud Pak for AIOps console

After you successfully install IBM Cloud Pak for AIOps, get the URL for accessing the Cloud Pak for AIOps console.

1. Use the following command to get the URL to access the Cloud Pak for AIOps console:

   oc get route -n ${PROJECT_CP4AIOPS} cpd -o jsonpath='{.spec.host}'
   

   The following output is a sample output:

   cpd-cp4aiops.apps.mycluster.mydomain
   

   
   

   Based on the sample output, your console URL would be https://cpd-cp4aiops.apps.mycluster.mydomain

2. Enter the URL in your browser to open the Cloud Pak for AIOps console. Log in with your username and password.

What to do next

• Define integrations and applications with Defining.
• You can integrate with IBM Cognos® Analytics. For more information, see Integrating IBM Cognos Analytics with IBM Cloud Pak for AIOps.
• If you have an existing on-premises IBM Tivoli Netcool/OMNIbus deployment, then you can connect it to IBM Cloud Pak for AIOps through an integration. For more information, see Creating IBM Tivoli Netcool/OMNIbus integrations.
• If you have an existing on-premises IBM Tivoli Netcool/Impact deployment, then you can connect it to IBM Cloud Pak for AIOps through an integration. For more information, see Creating IBM Tivoli Netcool/Impact integrations.
• Familiarize yourself with backup and restore procedures. It is recommended that you take regular backups of your IBM Cloud Pak for AIOps deployment. For more information, see Backup and restore.
• For more information about health checks and monitoring, see Health checks and monitoring.