Searching and filtering incidents

Search for incidents by name, or filter the list based on selected critria.

  1. Click the navigation icon at the upper-left corner of the screen to go to the main navigation menu.
  2. In the main navigation menu, click Operate > Incidents.

  • To search for an incident in the table:

    • Click anywhere in the Search Search field.
    • Start typing a description of the incident in the search field. For example, type "failed" and the system will show in the table all incidents that contain the text "failed" in the description.

  • To filter the list of incidents in the table:

    • Click Filter Filter to open the filter side panel.

    • Select from the following filters for incidents:

      • Priority: P1 - highest priority, through to P5 - lowest.
      • Status: Unassigned, Assigned, In progress, On hold, or Resolved.
      • Owner: Find owners to filter by.
      • User groups: Find user groups to filter by.
      • First occurrence: under 5 minutes, under 30 minutes, under 1 hour, 1 hour to 1 day, 1 day to 7 days, 7 days to 15 days, 15 days to 30 days, 30 days and above.
      • Other properties: Create more personalized filters by using incident properties.

      Note: Free-form string values applied on top of a saved filter, either by using the search text field or the filter conditions side panel, are case-insensitive. However, saved filters applied to the incident list are case-sensitive.

    • Click Done to close the Filter window.

  1. To clear all filters, click Filter Filter and then Clear all.

Search and filter incidents
Figure. Search and filter incidents

To save a new filter

  1. Apply the filters preferences you want and then Click Save as a new filter.

    Save as new filter
    Figure. Save as new filter dialog

    Note: Alternatively, if you are an administrator who has manage profiles priviledges had enabled, you can set Role Based Access Control (RBAC) functionality that allows you see and click the Save as a new restriction filter option, thus applying certain restriction filters, incidents in this case.

    Save as new restriction filter
    Figure. Save as new restriction filter

    The Save a new restriction filter dialog that opens is slightly different to the regular Save a new filter dialog window also in terms of fields to fill in, as shown below.

    Filters side panel
    Figure. Incidents save a new filter

    Filters side panel
    Figure. Incidents save a new restriction filter

    Note: A Role Based Access Control (RBAC) restriction filter can be applied to a user that filters the data they see, but they can additionally apply their own filter conditions on top of that RBAC filter.