Error messages
Error messages provide information about problems that occur while running the probe. You can use the information that they contain to resolve such problems.
The following table describes the error messages specific to this probe. For information about generic Netcool/OMNIbus error messages, see the IBM Tivoli Netcool/OMNIbus Probe and Gateway Guide.
Error |
Description |
Action |
|---|---|---|
Parser: ERROR when parsing an event exception |
An event from the ZTE EMS could not be parsed. Some of the event elements might have been discarded. |
Check the exception part of the message for more information about the cause of the error. If you cannot identify the cause of the error, contact IBM Software Support or the ZTE EMS administration team. |
Parser: Stack Trace to stderr: exception |
The probe encountered severe parser issues. |
Probe cannot handle data sent from EMS and will provide more information by logging stack trace. |
Parser: Failed to send event: exception |
The probe could not forward the Event to the ObjectServer. |
Check that the ObjectServer is running. |
Parser: Exception raised in XML handling: exception |
The probe encountered a problem while parsing the XML file. |
Verify that the following properties are correctly specified: XSDFile, XSDFtpCommand, and XSDFtpPassword. |
Parser: Failed to find XSD file 'xsd_file' |
The probe could not retrieve the XSD file. |
Verify that the following properties are correctly specified: XSDFile, XSDFtpCommand, and XSDFtpPassword. |
Parser: XML Validation failed |
The probe could not validate the XML configuration. |
Verify that the XSD file being used is up to date with any EMS changes. Verify that the following properties are correctly specified: XSDFile, XSDFtpCommand, and XSDFtpPassword. |
Will not parse the XML |
The probe encountered a problem while parsing the XML file. |
Verify that the following properties are correctly specified: XSDFile, XSDFtpCommand, and XSDFtpPassword. |
Parser: Not validating the incoming XML as the target EMS is: TargetEMS_value |
The probe is not validating the XML file. |
The probe will only validate the XML file when the value specified by the TargetEMS property is CN. |
Error setting up SAX Parser to read Resynch XML file exception |
The probe cannot set up the SAX Parser. |
Ensure that the $CLASSPATH environment variable is correctly specified. Verify that the following properties are correctly specified: XSDFile, XSDFtpCommand, and XSDFtpPassword. |
Parser: Failed to parse XML file exception |
The probe encountered a problem while parsing the XML file. |
Check the exception part of the message for more information about the cause of this error. Verify that the following properties are correctly specified: XSDFile, XSDFtpCommand, and XSDFtpPassword. |
SaxZTEParser:Exception : exception |
The SAX parser encountered an exception. |
Review the additional error messages and ProbeWatch messages for more information. |
SaxZTEParser: Failed to send event : exception |
The probe could not send an event to the ObjectServer. |
Verify the connection to the ObjectServer and that the ObjectServer is running correctly. |
SAX Exception, XML Validation failed. Perhaps the XML is invalid exception |
The probe could not validate the XML configuration. |
Verify that the following properties are correctly specified: XSDFile, XSDFtpCommand, and XSDFtpPassword. |
Error collecting and uncompressing XML file from target |
The probe failed to retrieve the XML file. |
Verify that the following properties are correctly specified: XSDFile, XSDFtpCommand, and XSDFtpPassword. |
Probe unable to receive Resynchronization events |
The probe cannot receive resynchronization events. |
Verify that the target EMS is running correctly. Verify that the Resynch property is correctly specified. |
Resynch events in XML file cannot be passed to ObjectServer |
The probe could not forward an event to the ObjectServer. |
Verify that the ObjectServer is running. |
Error fetching Resynch property |
The probe could not retrieve the value specified by the Resynch property. |
Verify that the Resynch property is correctly specified. |
Failed to perform resynch |
The probe failed to get the alarm list, or failed to iterate through resynchronization alarms. |
Verify the connection to the target EMS and that the target EMS is running correctly. |
Login: Failed to find IOR file 'iorFilePath' |
The probe failed to get the IOR file from the given FTP location. |
Verify that the EntryPointIrpFile, EntryPointIrpFtpCommand and FtpPassword properties are correctly specified. |
Login: FtpPassword is incorrect length (ensure it has been encrypted using nco_g_crypt) |
The probe found that there is a problem with the encrypted password. |
Verify that the FtpPassword property is correctly specified. |
Failed to find IOR file exception |
The probe failed to find the IOR file that stores subscription information for the previous session with the ZTE EMS. |
Verify that the $OMNIHOME/var/TargetEMSInstanceId _NetcoolIRPManager.ior file exists and is readable. |
Name is null, cannot create Element |
The probe cannot get a name value for an event sent by the ZTE EMS, so the probe cannot process the event. |
Check the log for related error messages with more information. |
No fault management file is identified in file listing from EMS |
The probe failed to locate in the ZTE EMS the XML file that contains the current list of all active alarms. |
Verify that an XML file for fault management was recently generated properly in the ZTE EMS. |
Exception encountered. Listing available files exception |
The probe is unable to list the files on the target EMS that contain resynchronization data. |
Check that the EMS has created a file of event data. |
Delete: no such file or directory: filename |
The probe could not find the file or directory specified for deletion. |
Check that you have specified the correct file or directory. |
Delete: write protected: filename |
The probe failed to overwrite a file or directory. |
Check the permissions on the file or directory. |
Delete: deletion failed: filename |
The probe failed to delete the named file or directory. |
Check the permissions on the file or directory. |
PersistentSusbscription property incorrectly set - assuming false |
An invalid value was specified for the PersistentSubscription property. |
Verify that the value of the PersistentSubscription property. is either true or false. No other values are permitted. |
Failed to unsubscribe from EMS exception |
The probe failed to unsubscribe from ZTE EMS when shutting down. The subscription is still active in the ZTE EMS and this might cause problems in the EMS. |
Check the exception part of the message for more information about the cause of this error. |
Error sending probewatch |
The probe failed to send a ProbeWatch message to the ObjectServer. |
Verify the connection to the ObjectServer and that the ObjectServer is running correctly. |
Error sending probe watch message on failed connection |
The probe failed to get the Alarm IRP object that matches the value of the AlarmIRP property. |
Verify the connection to the ObjectServer and that the ObjectServer is running correctly. Refer to your CORBA documentation for more information. |
Error sending probe watch message on failed resynch |
The probe failed to complete a resynchronization and could not send the related ProbeWatch message. |
Verify the connection to the ObjectServer and that the ObjectServer is running correctly. Verify that the Resynch property is correctly specified. |
Error sending probe watch message on starting synchronization |
The probe encountered an error while sending the starting synchronization ProbeWatch message. |
Verify the connection to the ObjectServer and that the ObjectServer is running correctly. |
Error sending probe watch message on successfully completed resynch |
The probe encountered an error while sending the completed resynchronization ProbeWatch message. |
Verify the connection to the ObjectServer and that the ObjectServer is running correctly. |
Error sending probe watch message on failure to get subscription status |
The probe cannot retrieve the subscription status and cannot send the related ProbeWatch. |
Verify the connection to the ObjectServer and that the ObjectServer is running correctly. |
Error sending end asynchronous resynch probe watch message |
The probe failed to send an asynchronous resynchronization ProbeWatch message. |
Verify the connection to the ObjectServer and that the ObjectServer is running correctly. |
Error sending start asynchronous resynch probe watch message |
The probe failed to send an asynchronous resynchronization ProbeWatch. |
Verify the connection to the ObjectServer and that the ObjectServer is running correctly. |
NetcoolIRPManager: Failed to get subscription status exception |
The probe cannot get the subscription status from the notification service. |
Verify the connection to the target EMS and that the target EMS is running correctly. |
NetcoolIRPManager: Failed to Connect: exception NetcoolIRPManager: Either, the server is not running, the IOR is out of date, or probe cannot reach remote Server! |
The Notification IRP point from the target EMS is no longer responding. |
The notification service is not available. Verify the connection to the target EMS and that the target EMS is running correctly. |
NetcoolIRPManager: Detach exception when handling old subscription exception |
The probe failed to detach from a previous subscription to the ZTE EMS before creating a new subscription. |
Check the exception part of the message for more information about the cause of this error. |
NetcoolIRPManager: Failed to get alarm list exception |
The probe failed to retrieve the current list of active alarms from the ZTE EMS. The alarm list may not be synchronized between the ObjectServer and the ZTE EMS. |
Check the exception part of the message for more information about the cause of this error. |
NetcoolIRPManager: Failed to iterate through resynch alarms exception |
The probe encountered a problem while parsing the alarms retrieved during a resynchronization. |
Verify the connection to the target EMS and that the target EMS is running correctly. Verify that the Resynch property is correctly specified. |
NetcoolIRPManager: Failed to acknowledge alarm(s) exception |
The probe failed to acknowledge an alarm in the ZTE EMS using the command port. |
Verify that the command port commands were properly entered using the command line interface. |
NetcoolIRPManager: Failed to unacknowledge alarm(s) exception |
The probe failed to unacknowledge an alarm in the ZTE EMS using the command port. |
Verify that the command port commands were properly entered using the command line interface. |
NetcoolIRPManager: Failed to comment alarm(s) exception |
The probe failed to add a comment to an alarm in the ZTE EMS using the command port. |
Verify that the command port commands were properly entered using the command line interface. |
IO exception when reading IOR file: exception |
The probe failed to read the IOR file that stores subscription information for the previous session with the ZTE EMS. |
Verify that the $OMNIHOME/var/TargetEMSInstanceId _NetcoolIRPManager.ior file exists and is readable. |
IO exception while reading old subscription id file= subFileName exception |
The probe failed to read the file that stores subscription information for the previous session with the ZTE EMS. |
Verify that the subFileName file exists and is readable. |
Cannot initialize the Orb : exception |
The probe found a problem during initialization of the ORB. |
Ensure that the $CLASSPATH environment variable contains the path to the IBM® ORB .jar files. |
Failed to ping notification service |
The probe is not able to ping the notification service. |
Verify the connection to the target EMS and that the target EMS is running correctly. |