Known issues with automatic event acknowledgement
There are a number of issues which can occur when configuring automatic event acknowledgement. To resolve some of the more common issues, use the below information.
Known issues on windows and UNIX
If events
are acknowledged in OMNIbus but Microsoft SCOM
2012 is
not being updated by the external procedure file, check that the following
files are configured correctly.
- NCO_PA.conf The scripts require the ObjectServer to start under process agent control. Ensure that the PA configuration file is correctly configured.
- NCOMS.props Ensure the PA.Username and PA.Password properties are set to the username and password set in the NCO_PA.conf file to start the process agent.
Known issues on UNIX only
If events are
acknowledged in OMNIbus but Microsoft SCOM
2012 is
not being updated by the external procedure file, there is a possibility
that the perl commands used in the TelnetScomProbe.pl script
are not in the default location, /usr/local/bin/perl.
To check this use the which perl command. For
example;
If the command returns a different perl location, open the TelnetScomProbe.pl file and change the first line of the script to match the location of your$which perl /usr/bin/perlperlinstallation. For example, #!/usr/bin/perl