Troubleshooting

Probe is unable to read the properties file on Windows operating systems

The probe is unable to read the properties file from a specific location because the string that contains the path to the file location gets truncated by the operating system. This is a common problem in Windows operating systems where the directory file name is limited to eight characters.

For example, when you specify the following directory path to the properties file:

C:\Program Files (x86)\IBM\Tivoli\Netcool\omnibus\probes\win32\email.props

the operating system truncates it to:

C:\Program

To work around this problem, use the Windows 8.3 short filename convention for long directory names. Using 8.3 notation, you can specify a valid path to the properties file as follows:

C:\Progra~1(x86)\IBM\Tivoli\Netcool\omnibus\probes\win32\email.props.