Language support
The AI algorithms in the AI Model Management are able to analyze and train on a limited set of non-English language data. In an operations environment, languages often occur in combination. For example, English and Spanish, or English and German. Analysis and training on the following non-English languages data are supported: German, and Spanish.
The use of mixing languages in a feed of records is supported. However, mixing languages in an individual record is not supported. For example, a feed of support tickets can contain a mixture of English and Spanish tickets, but a mixture of languages in a single support ticket is not supported.
If data in an unsupported language is detected during pre-training of any of the algorithms, Summary Step 1 - Precheck data will contain the warning message Data needs improvement.
Click View recommendations and, if unsupported langage is a problem, the following instructions appear :
We have detected that a portion of this data is in an unsupported language and could impact the quality of this model.
We recommend that you remove any data containing unsupported languages. Then, run training again.
Supported language combinations
The following table lists supported language combinations for each of the AI algorithms.
| Algorithm | Data used | Supported language combinations | Not supported |
|---|---|---|---|
| Alert Grouping | Events | Not language sensitive | N/A |
| Change risk | Tickets | English and Spanish, English and German, English and Spanish and German | N/A |
| Log anomaly detection (deprecated) | Logs | English and Spanish, English and German, English and French, English and Italian, English and Korean | N/A |
| Log anomaly detection - golden signals | Logs | English only | N/A |
| Metric anomaly detection | Metrics | Not language sensitive | N/A |
| Probable cause | Events | English only | If event data in Spanish or German is processed by this algorithm, the ranking of probable cause in an incident might be unreliable or missing. |
| Similar tickets | Tickets | English and Spanish, English and German, English and Spanish and German, English and French, English and Italian, English and Japanese | N/A |