About golden signal alert enrichment

This AI algorithm analyzes the text of an alert and assigns the golden signal that applies to it.

Enabling and disabling the golden signal alert enrichment policy

Golden signal alert enrichment is a default policy that comes with IBM Cloud Pak® for AIOps. You can enable or disable this policy.

  1. From IBM Cloud Pak® for AIOps, click Automations. The Policies tab opens.
  2. In the search bar, search for story creation. In the Policies table, Golden signal and persistence story creation appears.
  3. In the Policies table, on the State column, select Enabled or Disabled to enable or disable the policy. Or click the Golden signal and persistence story creation table row. The Golden signal and persistence story creation panel opens. The panel displays details, and you can enable or disable the policy from the panel.

Viewing and editing the golden signal alert enrichment policy

The policy creates stories if specified conditions are met. View the default conditions and edit them if wanted.

  1. From IBM Cloud Pak® for AIOps, click Automations. The Policies tab opens.
  2. In the search bar, search for story creation. In the Policies table, Golden signal and persistence story creation appears.
  3. Click the Golden signal and persistence story creation table row. The Golden signal and persistence story creation panel opens.
  4. Click the Specification tab to view the conditions and the action that is taken if they are met. For more information about editing policies, see Policy editor.

Accessing the golden signal alert enrichment tile

View information about this AI algorithm from the tile.

  1. From IBM Cloud Pak® for AIOps, click AI model management. The Training tab opens.
  2. In the Pre-trained AI algorithms section, find Golden signal alert enrichment and confirm that it is enabled.
  3. For more information about this AI algorithm, click Golden signal alert enrichment.

Viewing the golden signal classifications

See the golden signals that the AI algorithm assigned to the alerts.

  1. From IBM Cloud Pak® for AIOps, click Alerts. The Alerts tab opens.
  2. On the table row that you want more information about, click the arrow to view more details.
  3. Scroll horizontally in the table until the Golden signal column comes into view. This column displays the golden signal that is associated with the alerts. The golden signals can fall into the following classifications:
  • Effect golden signals indicate that users are negatively impacted because of the service.
    • Effect- Error: Users call the service and receive errors in the service responses, such as an HTTP status code 500. This classification might be the result of latency.
    • Effect - Latency: Users receive correct responses from the service, but the response is delayed beyond an acceptable time. This classification might be the result of saturation.
  • Cause golden signals indicate situations that might eventually impact users.
    • Cause - Saturation: This classification indicates potential problems with system resources and might be the result of high traffic.
    • Cause - Traffic: This classification indicates workload. Higher traffic can lead to saturation.
  • If the alert isn't significant, or the algorithm can't specify a classification, it is classified with None.
    • None - Availability: This classification indicates that the service is available.
    • None - Information: If the algorithm can't specify a classification for the alert, the alert is classified as Information.