Managing ChatOps insights

The insights produced by IBM Cloud Pak® for AIOps surface in ChatOps. Whether you use Slack or Microsoft Teams as your ChatOps interface, the experience is consistent with the IBM Cloud Pak for AIOps Platform UI.

For more information about setting up ChatOps integrations, see:

Prerequisites

When you configure your ChatOps integration, you must set up two types of channels for your insight flow

  • A reactive channel for your incidents and alerts
  • A proactive channel for notifications (from change risk)

Verifying your ChatOps integration

After you create your ChatOps integration, you can use the reactive channel to verify that the integration is up and running, by tagging the bot. For example, @<bot_name> hello.

Slack hello
Figure. Slack hello

To get the botName, see Configuring Slack or Configuring Microsoft Teams for more details.

In Microsoft Teams, when you enter hello the response is I'm sorry, I don't understand the message. This response indicates that although it does not understand the message, the message was received, so the integration is verified.

Welcome tour

In Slack, after you are added to the reactive channel, you will receive a welcome message.

Slack message
Figure. Slack message

Choose one of the following options:

  • Take tour Provides an example of incident notification details.

  • Close welcome Closes the welcome message.

  • Learn more Links to additional information in the IBM Cloud Pak for AIOps documentation.

    Slack welcome
    Figure. Slack welcome

In Microsoft Teams, when you receive the welcome notification, select one of the following options to continue:

  • Take tour Provides an example of incident notification details.
  • Learn more Links to additional information in the IBM Cloud Pak for AIOps documentation.

Click Teams in the sidebar to access the ChatOps reactive channel, anytime.

For more information about working with your insights from your ChatOps integration, see the following topics: