Using the desktop and Webtop tools
The Acknowledge Alert and Resolve Alert tools issue commands using the probe's command port.
The Acknowledge Alert tool connects
to the probe's command port and issues the
acknowledge_alarm
@AlertKey
command. Running the tool has the following results:- The value of
@AlertKey
is normally set to the value of the$id
token of the event, which is the identifier required to acknowledge alerts in Microsoft SCOM 2012. - The resolution state of the event in Microsoft SCOM 2012 is set to 85 (Acknowledged).
- The Netcool/OMNIbus alert is set to
Acknowledged
.
The Resolve Alert tool connects
to the probe's command port and issues the
resolve_alarm
@AlertKey
command. Running the tool has the following results:- The value of
@AlertKey
is set to the value of the$id
token of the event, which is the identifier required to resolve alerts in Microsoft SCOM 2012. - The resolution state of the event in Microsoft SCOM 2012 is set to 255 (Resolved).
- The severity of the Netcool/OMNIbus alert is set to 0 (clear).