Using the desktop and Webtop tools

The Acknowledge Alert and Resolve Alert tools issue commands using the probe's command port.

The Acknowledge Alert tool connects to the probe's command port and issues the acknowledge_alarm @AlertKey command. Running the tool has the following results:
  • The value of @AlertKey is normally set to the value of the $id token of the event, which is the identifier required to acknowledge alerts in Microsoft SCOM 2012.
  • The resolution state of the event in Microsoft SCOM 2012 is set to 85 (Acknowledged).
  • The Netcool/OMNIbus alert is set to Acknowledged.
The Resolve Alert tool connects to the probe's command port and issues the resolve_alarm @AlertKey command. Running the tool has the following results:
  • The value of @AlertKey is set to the value of the $id token of the event, which is the identifier required to resolve alerts in Microsoft SCOM 2012.
  • The resolution state of the event in Microsoft SCOM 2012 is set to 255 (Resolved).
  • The severity of the Netcool/OMNIbus alert is set to 0 (clear).