Error messages
Error messages provide information about problems that occur while running the probe. You can use the information that they contain to resolve such problems.
The following table describes the error messages specific to this probe. For information about generic Netcool/OMNIbus error messages, see the IBM Tivoli Netcool/OMNIbus Probe and Gateway Guide.
Error |
Description |
Action |
---|---|---|
Exception when attempting to run status monitor
Exception thrown when attempting to start CORBA service
Exception when attempting to establish a filter for alarms
Exception when attempting to establish an Alarm Watch
|
The probe could not initialize the connection with the CORBA interface and is shutting down. |
Check the SpectroSERVER configuration. Verify that the values set for the Check the firewall settings in your environment. Check that the appropriate additions were made to the SpectroSERVER server list. Verify that a Spectrum User Model exists for the user ID that runs the probe. |
Error occurred attempting to pass on details of cleared alarms to the Object
Server.
Error occurred attempting to pass updates to the Object Server
Error occurred attempting to pass details of new alarms to the Object Server
Error in connecting to CORBA interface
Exception thrown when querying whether we are accessing Primary SpectroSERVER
Connection to CORBA interface has been lost.
Error shutting down connection to CORBA interface |
The probe connection with the CORBA interface has failed. |
Restart the probe. Check whether the SpectroSERVER configurations have changed. Verify that the SpectroSERVER is running. |
Failed to pick up probe property TimeStampFile
Timestamp of alarms not stored for re-sync Unable to create timestamp file Unable to find time stamp file Unable to write to timestamp file Error closing timestamp file Error opening timestamp file for reading
|
The probe failed to use the timestamp file. These errors are not fatal error messages. |
Check the specific message and verify that the timestamp file is accessible. |
Alarm + alarmID + Error clearing alarm
Alarm + alarmID + Error in Event ID List update
Alarm + alarmID + Error in Trouble Shooter Model update
Alarm + alarmID + Error in Trouble Ticket update
Alarm + alarmID + Error in Troubleshooter Name update
Alarm + alarmID + Error in status update
Alarm + alarmID +Error in unacknowledge
Alarm + alarmID + Error in acknowledge
|
The probe failed to update an event. |
Verify that the alarm you are trying to update exists in the SpectroSERVER. Note: If the alarm is not found, the SpectroSERVER shows an error message.
|
Invalid spectrum alarm severity: MaxSpectrumSeverity is greater than 6. Valid spectrum alarm severity value is from 0 to 6. |
The value set for the MaxSpectrumSeverity property is greater than the maximum valid value. The valid values for this property are between 0 to 6. |
Set the MaxSpectrumSeverity property to a value between 0 to 6. |
Invalid spectrum alarm severity: the values of MinSpectrumSeverity and MaxSpectrumSeverity are not in order. Valid spectrum alarm severity value is from 0 to 6. |
The value set for the MinSpectrumSeverity property is greater than that set for the MaxSpectrumSeverity property. |
Set the MinSpectrumSeverity property to a value between 0 to 6, and less than that set for the MaxSpectrumSeverity property. |
Invalid spectrum alarm severity: MinSpectrumSeverity is less than 0. Valid spectrum alarm severity value is from 0 to 6. |
The value set for the MinSpectrumSeverity property is less than 0, which is not valid. |
Set the MinSpectrumSeverity property to a value between 0 to 6. |
Host parser exception : file:///<host configuration file path> LineNumber=62 ColumnNumber=21 Msg=cvc-complex-type.2.4.b: The content of element 'ProbeHeadProperty' is not complete. One of '{SpectroServer}' is expected. Error in parsing host configuration file. Probe will shutdown |
No SpectroServer is specified in host configuration file. |
Specify at least one SpectroServer in the host configuration file. |
Host parser exception : file:///<host configuration file path> LineNumber=51 ColumnNumber=37 Msg=cvc-complex-type.2.4.a: Invalid content was found starting with element '<property name in host config file>'. One of '{AlarmAttributes, TimeStampFile, FetchEventFormatFields, FetchEventString, EventFormatFile, ProbCauseLookupFile, ResyncInterval, ResyncSQLCmd}' is expected. Error in parsing host configuration file. Probe will shutdown |
Duplicate entries were found in the host configuration file for at least one of the following properties: AlarmAttributes, TimeStampFile, FetchEventFormatFields, FetchEventString, EventFormatFile, ProbCauseLookupFile, ResyncInterval, ResyncSQLCmd. |
Specify only one entry in the host configuration file for any of the properties listed. |
[servername] failed to retrieve related events: [servername] no events could be fetched successfully for this alarm |
The Archive Manager service is down and the probe could not retrieve events for the alarm from the Archive Manager. |
Restart the Archive Manager service. |
Unknown host configuration file, <invalid host path> Error in parsing host configuration file. Probe will shutdown |
The probe could not detect the host configuration file because the path is invalid. |
Set the a valid path to the host configuration file for the Host property. |