Various issues arise as users work with the probe. Troubleshooting information is provided to help you diagnose and resolve such issues.

Probe is unable to read the properties file on Windows operating systems

The probe is unable to read the properties file from a specific location because the string that contains the path to the file location gets truncated by the operating system. This is a common problem in Windows operating systems where the directory file name is limited to eight characters.

For example, when you specify the following directory path to the properties file:

C:\Program Files (x86)\IBM\Tivoli\Netcool\omnibus\probes\win32\email.props

the operating system truncates it to:


To work around this problem, use the Windows 8.3 short filename convention for long directory names. Using 8.3 notation, you can specify a valid path to the properties file as follows: