Error messages

Error messages provide information about problems that occur while running the probe. You can use the information that they contain to resolve such problems.

The following table describes the error messages specific to this probe. For information about generic error messages, see the IBM Tivoli Netcool/OMNIbus Probe and Gateway Guide.

Table 1. Error messages
Error	Description	Action
`Fail to start Transport module for connection`	The probe failed to connect to the target system using the transport module.	Check that the URL is accessible with the specified Username and Password in use. Verify that the command specified by the loginRequestURI property is acceptable in the target server.
`Fail to subscribe Transport module to the interface`	The probe failed to subscribe to a target system to receive alarms.	Check whether the WebSocket URI has been successfully established. Check that the command specified by the subscribeRequestURI property is supported in the target server.
`Fail to get active alarms during resync`	The probe failed to receive the active alarms from the target system during resynchronization.	Check that the command specified by the resyncRequestURI property is supported in the target server. If the command includes a query filter, verify that the correct syntax has been used.
`Failed to close stream capture file`	The probe failed to close the stream capture file properly during shutdown. The stream capture file may have become corrupted.	Ensure that no other process is accessing and writing to the stream capture file while the probe is running.
`Failed to open stream capture file`	The probe failed to initialize logging into the stream capture file during probe startup.	Ensure that the directory specified by the StreamCaptureFile property has the required user permissions and adequate space for logging.
`Failed to write to stream capture file`	The probe failed to write raw data into the stream capture file.	Ensure there is sufficient space available for the file specified by the StreamCaptureFile property.
`Exception while parsing JSON message`	The probe parser encountered an error while parsing the JSON message payload into probe elements.	Enable stream capture by setting the StreamCapture property to true and verify that the raw JSON message has the correct syntax. Contact the vendor if the problem persists.
`IO exception while parsing JSON message`	The probe encountered an `IOException` when initializing a JSON parser.	Contact IBM Software Support for troubleshooting.
`Discard a message which could not be parsed.`	There is an exception while parsing an incoming message and the message is discarded without generating an event. The exception is normally caused by unsupported or malformed format in the message. Refer to the following reason string in error message for more details.	Refer to the reason specified in the error message for more details.