Configuring AppDynamics Observer jobs

Using the AppDynamics Observer, you can define a full load job that will read data from the AppDynamics Controller through the REST API. This job can provide, for example, business applications, nodes, and tiers.

Before you start

Important: The AppDynamics Observer supports the cloud and SaaS AppDynamics version 4.5.12 and API version 4.5.x.

Ensure you have the AppDynamics details to hand, such as the instance, account, username and password before running the observer job.

Tip: Before defining the observer load job, you must create an AppDynamics user with the correct permissions. This is required for REST API authentication.

  1. On the AppDynamics Administration page, click the gear icon (upper right).
  2. Under the Admin group, select Administration, then select the Users tab.
  3. Select the AppDynamics option from the Display users drop-down list.
  4. Assign all available roles to the user by selecting Add from Roles > Select All > Done, then click Save.

Enabling access to the URL routes

To access the URL routes for the topology Swagger documentation, see the Enabling access to URL routes topic.

About this task

The AppDynamics Observer imports ITSM Resource Topology Service data.

You define and start the following job.

Full Topology Upload job

By default, Load jobs are one-off, transient jobs that do a full upload of all requested topology data as soon as they are triggered.

You can also run these jobs (again) from the Observer UI, or schedule them to run at set times when configuring them.


Define or edit the following parameters, then click Run job to save and run the job.

Encryption requirement: See the Configuring observer jobs security topic for more information.

Parameter Action Details
Unique ID Enter a unique name for the job Required
Instance Specify the AppDynamics Controller instance Required
Account Specify the Tenant account name Required
Username Specify the name of the user of the specified tenant account Required
Password Specify the password for the specified user Required
SSL Verification Choose to use SSL validation or not. The options are true or false. Optional. The default is 'false', which uses HTTPS validation without hostname validation.
Connection timeout Specify the connection timeout in milliseconds. Optional. Default is 5000 (5 seconds).
Read timeout Specify the read timeout in milliseconds. Optional. Default is 5000 (5 seconds).
Generate debug support file Set this parameter to 'True' in order to capture the output of the next scheduled job run as a file. This file will be stored with an observer's log files and can be used to debug observer issues, for example at the request of your designated Support team, or while using a test environment. For one-off jobs (that is, Load jobs), this parameter reverts to 'False' after the next completed run. To examine the output produced, you can load the generated debug file using the File Observer. Optional
Job schedule Specify when the job runs Optional. Load jobs only.
Observer job description Enter additional information to describe the job Optional