Archetypes and user roles

For IBM Cloud Pak® for Watson AIOps, different persona archetypes are defined to help you understand the different available and supported tasks so that you can get your environment up and running or begin your day to day operations quickly and efficiently.

Archetypes are a set of basic characteristics that a user role can fulfill. You can think of an archetype as a templated job description for a particular user role. For example, in IBM Cloud Pak for Watson AIOps, the Site reliability expert is responsible for many tasks assessing and remediating problems. The Site reliability expert falls under the Infrastructure engineer archetype, that is, someone who is focused on keeping the entire IT infrastructure of an organization up and running 24 x 7.

The following defined archetypes and user roles are referenced within the product documentation as the user for completing different use cases and tasks:

Archetype: Application developer

Application developers in IBM Cloud Pak for Watson AIOps are responsible for building things outside of the scope of enterprise IT security. Application developers want to solve problems early so that they can focus on new feature development and not dwell on debugging IT issues. Application developers work hand in hand with the Security operations manager and Infrastructure engineer to identify and fix issues. The following user roles are often associated with the Application developer archetype:

  • Software engineer
  • Software developer
  • DevOps engineer
  • Full stack developer

The following table lists the high-level key tasks that Application developers can complete with IBM Cloud Pak for Watson AIOps:

Table 1. Archetype: Application developer tasks and references
Tasks References
Monitor outgoing connections for issues ChatOps insight management
Debug issues that are associated with applications and related services Managing incidents

Archetype: Infrastructure engineer

Infrastructure engineers play a vital role in IBM Cloud Pak for Watson AIOps as they ensure that systems are always up and running. They serve as the go-between from the strategy and high level thinking of the Security operations manager to the implementation by the Application developers. Infrastructure engineers are always aware of their platforms, ensuring that problems are detected and remediated as quickly as possible. If all goes well, the Infrastructure engineer is responsible for a platform that never goes down. The following user roles are often associated with the Infrastructure engineer archetype:

  • Site reliability engineer
  • Systems engineer
  • Operations engineer
  • Platform engineer

The following table lists the high-level key tasks that Infrastructure engineers can complete with IBM Cloud Pak for Watson AIOps:

Table 2. Archetypes: Infrastructure engineer tasks and references
Tasks References
Install IBM Cloud Pak for Watson AIOps Installing
Administer IBM Cloud Pak for Watson AIOps Administering IBM Cloud Pak for Watson AIOps
Setting up data and tool connections Configuring data and tool connections
Training AI models Configuring AI training
Managing topologies Application management
Monitor outgoing connections for issues ChatOps insight management
Debug issues that are associated with applications and related services Managing incidents