Various issues arise as users work with the probe. Troubleshooting information is provided to help you diagnose and resolve such issues.

Time token formats

When the time zone that the probe or Cisco Transport Manager is operating in changes, the probe might deliver alerts to the ObjectServer with an unknown or incorrect time format.

As a workaround, you can update the datetotime function in the rules file to convert the time tokens generated by the probe to UNIX time.

The following code example shows how to convert the time token $neTime (the time at which an error occurred in a network element) to UNIX time:

$UNIXDateTime = datetotime($neTime, "%Y%m%d%H%M%S")

@FirstOccurrence = $UNIXDateTime
@LastOccurrence = $UNIXDateTime