Overview of How Analytics Work

Analytics platform allows you to create custom dashboards by dragging and configuring widgets according to the analysis that you want to perform.

You have 3 types of widgets:

This section is focused on configurable widgets.

To learn more about widgets, visit configuration and queries.

The core concepts you should keep in mind are:

All the widgets of Analytics are based on the Eventlog as unique source of data.

While you are configuring awidget, always consider the Eventlog as a table on which you are performing queries.

Widget configuration scenarios and examples

This section includes several examples of widget configurations and measures.

Let’s start from the following sample eventlog (you can download the eventlog from this link).

Eventlog

The eventlog includes:

Count KPIs:

Statistics based on counting, for instance:

Example: the user wants to understand how many different roles are involved within the process:

Performance KPIs

Statistics related to performance, for instance:

Example: the user wants to calculate the average waiting time for the process activities.

Other Custom KPIs

Statistics calculated on quantitative custom fields, for instance:

Example: the user wants to calculate the average customer rating.

Case-level KPIs

Statistics associated to a case, for instance:

Example: the user wants to calculate the average process lead time.