IBM Cloud Pak System development and installation team activities

The IBM® Cloud Pak System development and installation team undertake or carries out several installation or maintenance activities after the clients purchase solutions for the specific system that they use in their environment.

The following are some of the installation or maintenance activities:
System installation
  • Pre-Install TDA Review
  • Coordinate and assist SSRs with the Power-on activities
  • Network Configuration (SGEN)
  • Share valid VMware licenses and apply to the system
  • Configure Storage and Compute expansion on new system
System firmware upgrades
  • Review health check before the upgrade
    • Client to create a case in MySupport to request the upgrade
    • Client to upload the health check
  • Apply system firmware upgrade
  • Make sure that all the prerequisites are met before you start the upgrade
  • Upgrade the firmware of every hardware component
  • Upgrade the IBM Cloud Pak System software
  • Apply manual steps (known issues, patches, fixes) after the upgrade
  • Reconfigure FQDN
  • Upload default data
  • Make sure that the rack is in good condition
  • Hand over to the client
Note: The development and installation team does not assume the role of the IBM Cloud Pak System Support team. It might collaborate with engineering or development teams on specific cases only when requested by these teams.

For more information, see https://www.ibm.com/support/pages/node/213929.