Viewing the high availability status of management virtual machines (VMs)

You can view the status of your high availability management virtual machines (VMs).

Before you begin

You must be assigned the Hardware administration role with permission to Manage hardware resources (Full permission) to perform these steps.

Procedure

  1. Click Problem determination > System > System Troubleshooting.
  2. Expand the Management High Availability section.
    A table of service codes and associated status is displayed.
    In the table, locate the Overall service code. This service code has one of the following states:
    Online
    High availability mode is enabled and everything is healthy. This state is expected when both Platform System Managers are online and are not currently processing a failover operation.
    Offline
    All services that are supposed to be running on the leader, or active, node are running, but either some services are not running on the passive node, or the passive node is not turned on. Click Hardware > Management VMs. For each Platform System Manager, verify that Power status is displayed as Powered On and State is displayed as Available.

    If the status is still Offline after verifying that the Power status of the Platform System Manager is Powered On, run the psm info all command to review details about the Platform System Manager. Restart a management virtual machine (VM) if it's state displays as "Ineligible Node" after one hour. If the status continues to be Offline, contact IBM Support to determine the reason for the management high availability node not being Online.

    Error
    Not all of the necessary services for operation are running on the leader, or active, node. This problem can mean that high availability is not configured correctly, or one or more other needed services are not running on the leader node.
    Examine the following states of other services and subsystems that are displayed in the table:
    • Online
    • Starting
    • Stopping
    • Failed Offline
    • Stuck Online
    • Offline

    If one or more of the service codes have a state of either Failed Offline or Stuck Online, contact IBM Support for assistance. Otherwise, the management virtual machine (VM) is likely in a transition state, possibly recovering automatically or performing requested actions. Wait a few minutes and check the status again. Click Refresh to refresh the table, and verify that the Overall service code is Online.

    If one of subsystems listed does not begin with Service and is Offline, contact IBM Support for assistance.