Responding to an application support event

Use the Show new or updated application support tool to see a count of the version mismatch messages, to view a list of application support version mismatches between the Cloud Pak System Software Monitoring Portal client and server, and to see instructions for correcting the discrepancy. The number that is displayed after the tool, such as Mismatch events8 for eight mismatch events, is a count of the events that have accumulated.

Procedure

  1. When the Application support event toolApplication support event tool is enabled in the Navigator toolbar, click it.
    The dialog box shows the list of mismatched applications and their support versions. Each event shows a Warning or Informational indicator followed by the name of the monitoring agent, the version of application support applied at the portal client, and the version applied at the portal server. No portal client version information is available when a new monitoring application is initially installed.
  2. Complete the instructions that are displayed after the mismatch event list:
    Browser client and Java™ WebStart client
    If you are running the browser client or Java WebStart, any required application support updates are downloaded automatically after you log on to the portal server.
    An application support version mismatch information An application support version mismatch has been detected. Click Help for more information on possible causes and actions. Warning events indicate that the mismatch was found at client startup.
    New or updated application support information New or updated application support is available. Restart the Cloud Pak System Software Monitoring Portal client to update your application support. If application support updates become available while you are logged on, an Informational event occurs to show that application support is waiting to be applied. Log out and restart the client to have application support updates applied.
    Desktop client
    Application support updates to the desktop client must be made by running the installer on the Tivoli® Monitoring Agent installation media.
    Application support version mismatch information An application support version mismatch has been detected. Use the Tivoli Monitoring installer to add the associated application support to the portal desktop client. Warning events indicate that the mismatch was found at client startup.
    New or updated application support information New or updated application support is available. Use the Tivoli Monitoring installer to add the associated application support to the portal desktop client. Informational events indicate that the mismatch was found after logon to the portal server.

Results

After logging off and logging onto the Cloud Pak System Software Monitoring Portal, the Application support event tool is disabled. If it is not, contact your network administrator or IBM® Software Support.

The first time the Show new or updated application support tool is enabled and after a new event arrives, a New indicator is displayed on the tool: Application support event - new. After you open and then close the dialog box, the indicator is no longer shown: Show new or updated application support. The indicator provides a convenient visual cue when new events arrive that you have not yet seen.

Usage note

If the client application support version is greater than the portal server's application support version, there is no need to recycle the client. The new support will work with the earlier support that is present on the portal server. Recycling the client does not collect the earlier version of support from the portal server unless the Java cache has been cleared to remove the newer version of application support. To clear the Java cache complete the following steps:
  1. If Cloud Pak System Software Monitoring Portal is running, exit by closing the browser window.
  2. Start the Java Control Panel. Go to Start > Settings > Control Panel, then double-click the Java Control Panel icon.
  3. In the Java Control Panel window, on the General tab delete the temporary internet files. When the JAR cache is cleared, click OK.
  4. Restart the Cloud Pak System Software Monitoring Portal client.